Description

I help founders and small teams simplify the operational side of their business so they can scale without everything depending on them.

I work as an Online Business Manager, supporting the backend of growing businesses through operations management, client onboarding, project coordination, workflow management, and systems setup.

If your business is growing but still feels messy behind the scenes, I help bring structure, visibility, and smoother daily business operations.

How I support businesses:

✔ Operations management and backend support

✔ Client onboarding and client management workflows

✔ Workflow management and process improvement

✔ Systems setup across ClickUp, Notion, HubSpot, and Zapier

✔ Project coordination and delivery support

✔ SOP creation, documentation, and repeatable systems

✔ Founder support and team communication flow

I’ve supported 15+ founders and teams, particularly in the learning, coaching, and service-based business space, helping them reduce operational overwhelm and create more sustainable ways of working.

If you need support with your operations, systems, client delivery, or backend support, feel free to get in touch.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Sandy Claps Support
Online Business Manager
June 2023 - Today (3 years and 2 months)
I support founders and small businesses to strengthen the operational side of their business so they can scale with more clarity and consistency.

Areas of support:
- Operations and workflow design
- Client and programme delivery management
- Project planning and coordination
- CRM and onboarding systems
- SOP creation and process documentation
- Team coordination and communication flows
- Backend business support and execution

I work closely with service-based businesses, coaches, and education-led brands to improve the systems and structure behind their growth.
Project Management Business development Business plan Business analysis Sales funnel
Assemble You
Learning Strategist
September 2023 - July 2024 (10 months)
London, UK
Supported programme and content delivery across digital learning products, helping improve workflow coordination, delivery planning, and internal organisation.

Focus areas:
- Learning delivery coordination
- Workflow and process support
- Stakeholder communication
- Cross-functional project execution
customer service E-learning Sales funnel
Standards Australia
Learning And Development Specialist
May 2022 - June 2023 (1 year and 1 month)
Sydney NSW, Australia
- Facilitated online and face-to-face workshops for internal and external stakeholders.
- Program managed the end-to-end delivery of the Roadshow workshop event, a two-day training course conducted in three cities and catering to diverse industry sectors
- Managed a Bootcamp Project, promoting Standards knowledge through industry-specific and public workshops.
- Consulted and conducted needs analysis and contributed to learning program development, design and improvement.
- Evaluated learning programs for effectiveness, and return on investment and provide insight into data for continuous improvement.
- Developed training materials and manuals, and documented learning programs and resources.
- Designed learning resources and job aids.
- Provided a learning design service to the business to assist with the building of capability and performance and assist with facilitation techniques and co facilitation.
- Maintained accurate records for completed learning programs, and provided regular reporting.
course creator Project Management Training E-learning