Freelancer profile translated to English.

Description

Administrative and after-sales service professional, I ensure the complete follow-up of warranty files, from opening to closing, with rigorous control of the conformity of documents and procedures.

Accustomed to working in demanding environments, I manage customer relations and conflict situations with diplomacy and efficiency. I also act as the interface with manufacturers to ensure prompt and compliant processing of requests.

With several years of experience in workshop management, I have developed solid skills in team coordination, operational organization, and reception supervision. Autonomous, responsive, and organized, I know how to manage priorities while maintaining a high level of service quality.

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

FMC BMC Côte d'Azur,
Warranty Administrator/Workshop Management
January 2018 - Today (8 years and 5 months)
Nice, France
Liaison between technical teams and reception to achieve internal objectives and manufacturer KPIs.
Opel / Ford / Toyota,
Customer Advisor / Warranty Administrator
January 2012 - January 2018 (6 years)
Nice, France
Physical and telephone reception of clients.
Analysis of needs and orientation towards appropriate solutions. Management of complaints and follow-up of requests.
Organization and distribution of work in the workshop in collaboration with the workshop manager. Invoicing and submission of OPEL and FORD warranties (dealerships and agents).
Norauto,
Customer Advisor
AUTOMOBILE
January 2009 - January 2012 (3 years)
Nice, France
Reception, workshop work planning, stock management, payment processing, financing proposals.