Freelancer profile translated to English.
Back to original languageAbout Sandrine
With over 16 years of experience in customer relations, this is a true profession for me and the core of any company's activity. The key to success is the pleasure and commitment I bring to each of my missions. Providing the best possible customer experience and ensuring satisfaction.
My human qualities make me an empathetic person with excellent interpersonal skills. I am patient, which allows me to analyze issues with perspective and bring my expertise to make appropriate decisions in a timely manner.
I am responsive, rigorous, dynamic, and highly adaptable.
I quickly adapt to different platforms and management tools. I manage your social media profiles, customer support (various requests, complaint resolution, improving customer experience, identifying needs...)
I can also help you create or develop your after-sales service processes, administrative management, logistics, and bring a fresh perspective.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Espérance Sportive de SartrouvilleVice President ES Sartrouville (78)October 2022 - Today (3 years and 8 months)78500 Sartrouville, FranceMember of the board. Responsible for managing financial partners, sponsorship, administrative department, public relations. Coach of the U16G D1 team in 2022-2023. ES Sartrouville has about 700 members. All first teams in its competitive department are at the highest departmental level. The first team is at the highest regional level.
- ESVice President ES SartrouvilleOctober 2022 - Today (3 years and 8 months)78500 Sartrouville, FranceMember of the board. Responsible for managing financial partners, sponsorship, administrative department, grants, public relations. Coach of the U16G D1 team. ES Sartrouville has approximately 700 members.
- ASM BUJOLICustomer Care - FreelanceE-COMMERCEJune 2020 - Today (6 years)Sartrouville, FranceOptimize customer relationship management, implement processes to improve customer experience, after-sales service, customer dispute management, reporting, CRM, social media moderation.
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Education
- Baccalauréat Professionnel de Commerce, Baccalauréat en lycée d'enseignement professionnelLycée Jules Verne2004Baccalauréat Professionnel de Commerce, Baccalauréat en lycée d'enseignement professionnel
- BTS Management des Unités Commerciales, Management commerceICA formationBTS Management des Unités Commerciales, Management commerce
Skill set
Categories
- Other