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Sandrine BujoliSB

Sandrine Bujoli

Customer Care/Virtual Assistant/Client Relations

€210/day
Sartrouville, FR
8-15 years

Average response time: A few days

Freelancer profile translated to English.
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About Sandrine

With over 16 years of experience in customer relations, this is a true profession for me and the core of any company's activity. The key to success is the pleasure and commitment I bring to each of my missions. Providing the best possible customer experience and ensuring satisfaction.

My human qualities make me an empathetic person with excellent interpersonal skills. I am patient, which allows me to analyze issues with perspective and bring my expertise to make appropriate decisions in a timely manner.

I am responsive, rigorous, dynamic, and highly adaptable.
I quickly adapt to different platforms and management tools. I manage your social media profiles, customer support (various requests, complaint resolution, improving customer experience, identifying needs...)
I can also help you create or develop your after-sales service processes, administrative management, logistics, and bring a fresh perspective.
  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Espérance Sportive de Sartrouville
    Vice President ES Sartrouville (78)
    October 2022 - Today (3 years and 8 months)
    78500 Sartrouville, France
    Member of the board. Responsible for managing financial partners, sponsorship, administrative department, public relations. Coach of the U16G D1 team in 2022-2023. ES Sartrouville has about 700 members. All first teams in its competitive department are at the highest departmental level. The first team is at the highest regional level.
  • ES
    Vice President ES Sartrouville
    October 2022 - Today (3 years and 8 months)
    78500 Sartrouville, France
    Member of the board. Responsible for managing financial partners, sponsorship, administrative department, grants, public relations. Coach of the U16G D1 team. ES Sartrouville has approximately 700 members.
  • ASM BUJOLI
    Customer Care - Freelance
    E-COMMERCE
    June 2020 - Today (6 years)
    Sartrouville, France
    Optimize customer relationship management, implement processes to improve customer experience, after-sales service, customer dispute management, reporting, CRM, social media moderation.
    CRM Management Customer Relationship Management (CRM) file validation data processing After-sales service Gorgias management Shopify Customer dispute management Outgoing call Incoming call Email management

Recommendations

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Former user and 2 other people have recommended Sandrine

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Education

  • Baccalauréat Professionnel de Commerce, Baccalauréat en lycée d'enseignement professionnel
    Lycée Jules Verne
    2004
    Baccalauréat Professionnel de Commerce, Baccalauréat en lycée d'enseignement professionnel
  • BTS Management des Unités Commerciales, Management commerce
    ICA formation
    BTS Management des Unités Commerciales, Management commerce

Skill set

Categories

  • Other