Freelancer profile translated to English.
Back to original languageAbout Sandrine
With over 16 years of experience in customer relations, I see it as a real profession and the core of any company's activity. The key to success is the enjoyment and commitment I bring to each of my missions. Providing the best possible customer experience and ensuring satisfaction.
My human qualities make me an empathetic person with excellent interpersonal skills. I am patient, which allows me to analyze issues with perspective and apply my expertise to make timely and appropriate decisions.
I am responsive, rigorous, dynamic, and highly adaptable. I quickly adapt to different platforms and management tools. I manage your social media profiles, customer support (various requests, complaint resolution, improving customer experience, identifying needs...)
I can also help you create or develop your after-sales service processes, administrative management, logistics, and provide a fresh perspective.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- DossierFacile.frOperatorPUBLIC SECTORMay 2026 - Today (3 months)Management of user files.Compliance verification.Quality of execution. Operational processing.
- Espérance Sportive de SartrouvilleVice-President ES Sartrouville (78)October 2022 - Today (3 years and 10 months)78500 Sartrouville, FranceMember of the executive board. Responsible for managing financial partners, sponsorship, administrative department, public relations. Managed the U16G D1 team in 2022-2023. ES Sartrouville has approximately 700 members. All first teams in its competitive division play at the highest departmental level. The first team plays at the highest regional level.
- ESVice-President ES SartrouvilleOctober 2022 - Today (3 years and 10 months)78500 Sartrouville, FranceMember of the executive board. Responsible for managing financial partners, sponsorship, administrative department, grants, public relations. Managed the U16G D1 team. ES Sartrouville has approximately 700 members.
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Education
- Baccalauréat Professionnel de Commerce, Baccalauréat en lycée d'enseignement professionnelLycée Jules Verne2004Baccalauréat Professionnel de Commerce, Baccalauréat en lycée d'enseignement professionnel
- BTS Management des Unités Commerciales, Management commerceICA formationBTS Management des Unités Commerciales, Management commerce