Freelancer profile translated to English.

Description

✨ Welcoming is embodying excellence. What if your customers felt it from the first contact?

Trilingual professional (🇫🇷 🇬🇧 🇩🇪) with over 10 years of experience in 5* hotels and Palaces, I support demanding tourism professionals in elevating their welcoming experience – in French, English, or German.

What I offer:

High-level physical and telephone reception
VIP / international client management
Fluent translation and reformulation for impeccable communication
Training of reception teams (posture, language, service excellence)
Occasional assignments or operational reinforcement during peak activity

My goal: that each interaction with your clients reflects your standing and your professionalism.

Available remotely or on-site (Reunion Island), responsive and autonomous, I quickly integrate into your teams to promote your brand image from the welcome.

Languages

French
Native or bilingual
German
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Saint-Paul (up to 50km)

Ouverture Wood Hôtel & Spa
ASSISTANT MANAGER - ACCOMMODATION MANAGER
October 2024 - February 2025 (4 months)
Les Trois-Bassins, Réunion
Implementation of commercial offers and sales/invoicing processes Optimization of the customer journey and development of additional sales Management of accommodation teams Implementation of operational processes (standards and emergencies) Active contribution to the establishment's quality approach Implementation of B2B partnerships with travel agencies and local partners
Team management Commercial hotel opening Hospitality Implementation of procedures
LUX* Saint Gilles, Agence Réunitours
RECEPTION & COMMERCIAL RECEPTION MANAGER (TOURISM)
May 2023 - May 2024 (1 year)
Saint-Gilles les Bains
Commercialization of tourist offers and management of client portfolios Animation of a leisure & group client portfolio Supervision and support of the team of field agents Negotiation with service providers and improvement of the B2B offer Client follow-up, handling of complaints, negotiation with service providers Feedback of information and client expectations to management
tourism Commercial Team management Implementation of procedures English
French Bee,
COMMERCIAL FLIGHT ATTENDANT
January 2019 - January 2021 (2 years)
Saint-Denis, Réunion
Sale of services on board – Achievement of sales objectives Application of procedures in the crew Client service and handling of complaints on long-haul flights
Teamwork Commercial English