Sandra Rodrigues De Oliveira

Customer relations professional with over 17 years of experience in the luxury sector, notably within the headquarters of Rolex France. I now support companies looking to structure, improve, or outsource their customer service.

I work with SMEs, startups, and brands to optimize customer relationship management, enhance customer experience, and streamline processes for handling inquiries and complaints.

Throughout my career, I have developed solid expertise in multichannel customer relationship management (calls, emails, case tracking), complaint and dispute resolution, as well as in organizing and optimizing after-sales services (SAV).

Specifically, I can help you to:

• Structure or improve your customer service

• Implement processes for managing customer inquiries and complaints

• Manage or outsource your customer relations (emails, calls, customer follow-up)

• Organize and optimize your after-sales service (SAV)

• Improve customer satisfaction and loyalty

• Implement best practices for customer communication

Accustomed to demanding environments, I bring a rigorous, structured, and customer satisfaction-oriented approach to ensure a consistent and high-quality customer relationship.

I can undertake one-off or recurring missions, providing operational support or process improvement for your customer relations.