About Sandra
Malagasy
Native or bilingual
English
Conversational
French
Fluent
Experience
- CONCENTRIX ANTANANARIVOCRM Telephone Advisor for ORANGE FRANCE projectTELECOMMUNICATIONSOctober 2025 - May 2026 (7 months)Tananarive, Madagascar
- Handling customer calls and emails (fixed & internet services)
- Diagnosis, troubleshooting, and escalation of complex cases
- Ticket management, incident tracking until resolution
- Tools: CRM, ticketing software, IP telephony
- ADM ValueTelephone Advisor for ARC EUROPE projectTRANSPORTATIONJune 2025 - September 2025 (3 months)Tananarive, Madagascar
- Handling urgent incoming calls, coordinating with service providers
- Managing stressful situations and empathetic communication
- File tracking and communication traceability
- LorenzoVirtual AssistantLOGISTICS AND SUPPLY CHAINJanuary 2023 - May 2023 (4 months)
- Creation and management of GoLogin accounts.
- Participation in the search for other assistants.
- Monitoring social media trends.
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Education
- Master 2: in Management, Finance, Accounting and AuditCNTEMAD ANKADIFOTSY2021Master 2 : en gestion, Finance Comptabilité et Audit
- Bachelor's Degree in Sociology (enUniversity of Antananarivo, Faculty2021Licence 3 en sociologie (en