You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Sandra RanaivosonSR

Sandra Ranaivoson

Virtual Assistant, CRM Telephone Advisor

€125/day
Antananarivo, MG
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Sandra

With a master's in management and a bachelor's in sociology, I have overcome many challenges. Although I am still new to the professional world, my struggles have forced me to adapt to any possible change, from university strikes, natural circumstances, COVID-19, etc. I am ready to make any sacrifices necessary to succeed.

Recently, I gave birth to a baby boy. So, to be closer to my son, I am looking for an opportunity, a mission that I can do from home.
My skills in these areas will allow me to accomplish many tasks such as accounting entries, inventories, social affairs administration, personnel administration, etc.
  • Malagasy

    Native or bilingual

  • English

    Conversational

  • French

    Fluent

Remote only
Primarily works remotely

Experience

  • CONCENTRIX ANTANANARIVO
    CRM Telephone Advisor for ORANGE FRANCE project
    TELECOMMUNICATIONS
    October 2025 - May 2026 (7 months)
    Tananarive, Madagascar
    • Handling customer calls and emails (fixed & internet services)
    • Diagnosis, troubleshooting, and escalation of complex cases
    • Ticket management, incident tracking until resolution
    • Tools: CRM, ticketing software, IP telephony
    CRM Technical Support Stress Management Call Center Team Management
  • ADM Value
    Telephone Advisor for ARC EUROPE project
    TRANSPORTATION
    June 2025 - September 2025 (3 months)
    Tananarive, Madagascar
    • Handling urgent incoming calls, coordinating with service providers
    • Managing stressful situations and empathetic communication
    • File tracking and communication traceability
    Stress Management Call Center Automotive Sector Diagnosis and Troubleshooting CRM
  • Lorenzo
    Virtual Assistant
    LOGISTICS AND SUPPLY CHAIN
    January 2023 - May 2023 (4 months)
    • Creation and management of GoLogin accounts.
    • Participation in the search for other assistants.
    • Monitoring social media trends.
    Gologin Dating Application Lead Management

Recommendations

Be the first to recommend Sandra

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Master 2: in Management, Finance, Accounting and Audit
    CNTEMAD ANKADIFOTSY
    2021
    Master 2 : en gestion, Finance Comptabilité et Audit
  • Bachelor's Degree in Sociology (en
    University of Antananarivo, Faculty
    2021
    Licence 3 en sociologie (en

Skill set

Categories