Freelancer profile translated to English.

Description

Sales Assistant & Order Fulfillment Support | Boost your growth & Free up your time

Need to structure your sales activity or delegate your administrative management to focus on your core business?

With 15 years of experience in large corporations (Logista France) and 11 years of operational support for VSEs and franchise networks, I am putting my versatile expertise at your service for your development.

My approach? Rigor in presentation, agility of an entrepreneur.

🛠️ What I do for you:

• Commercial Development: Prospecting, developing "Key Account" client portfolios, strategic follow-ups, and identifying opportunities.

• Administrative Management & Order Fulfillment: Creating quotes/invoices, tracking payments, accounting reconciliation, and dispute management.

• Customer Relations & Quality: Post-sales follow-up, managing incoming requests, and optimizing customer satisfaction to retain your client base.

• Digital Visibility: Managing your social media to maintain contact with your community.

🌊 Why work with me?

My career is marked by adaptability. Having crossed the Atlantic by sailboat in my childhood, I have retained an extraordinary ability to manage the unexpected and quickly integrate into new environments.

My strengths:

• Dual perspective: I master the processes of large corporations while fully understanding the on-the-ground challenges of independent businesses and franchisees.

• Versatility: From pre-accounting entries to commercial negotiation, I secure your entire value chain.

• Commitment: I treat your business with the same care as if it were my own.

📈 They trust me:

• Na Peinture, Chouette Company, Axa agent, dental gutter lab... .

Availability: Ready to listen to your needs for one-off missions or regular support.

🚀 Let's discuss your project! Contact me for an initial 15-minute chat.

Industry field of expertise

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Can work on-site

Aix-en-Provence (up to 50km)

COSMÉTICAR FRANCE
Sales & Key Account Manager
AUTOMOBILE
February 2022 - February 2025 (3 years)
Le Rove, France
Management & follow-up of a franchise network. Support for franchisees in their business & analysis of their performance. Prospecting, making commercial appointments, and customer loyalty. Negotiation & presentation of commercial offers. Preparation of quotes and invoices. Management of external company communications (social media, promotional campaigns, sponsors). Animation of seminars & strengthening customer relationships. Management of the client portfolio, creation, updating of client files, quality follow-up. Strategic development: analysis of Key Account client needs, implementation of customized solutions to optimize their satisfaction and loyalty. Training & support for franchisees: assistance with tools and methods to improve their sales performance.
Social Media Management Client Portfolio Management Key Accounts Sales Negotiation Quality Control
COSMÉTICAR AIX OUEST
Commercial Development & Administrative Manager
AUTOMOBILE
January 2016 - Today (10 years and 7 months)
Aix-en-Provence, France
My husband's company, a franchise network. I developed the client portfolio, administrative management, bank reconciliation, customer relationship management, quality control... order fulfillment, quotes, invoices, liaison with the accountant. HR Management.
LOGISTA FRANCE
Client Department Coordinator
January 2007 - January 2022 (15 years)
13127 Vitrolles, France
Commercial and administrative development manager. Support for employees in developing skills and versatility. Encouragement of cohesion and teamwork. Management of schedules, absences. Recruitment and training of employees and temporary workers. Preparation of individual interviews. Tracking of orders, deliveries, and after-sales service up to invoicing. Management of customer outstanding balances, recovery, and collection. Management of customer complaints and disputes. Optimization of transport routes. Key contact for external partners (banks, customs, accountants, carriers, Sécuritas) and suppliers. Negotiation of prices with suppliers. Updating of activity monitoring dashboards. Negotiation of annual increases.