Sandra Fresco Peteau

Design and delivery of educational content adapted to different audiences. Complete administrative management: student follow-up, evaluation, files, institutional communication. Organization and planning of pedagogical sequences, time management and compliance with regulatory obligations. Supervision of a group, maintaining a serene working environment and managing sensitive situations. Clear and structured communication, adapted to various interlocutors (students, families, teams).

• Management of all administrative activities of the agency: document management, reporting, compliance, internal organization.

• Control and validation of daily operations, monitoring indicators and preparing dashboards.

• Supervision and coordination of a team, managing schedules and leading meetings.

• Management of client files, verification of supporting documents and compliance with regulatory obligations.

• Support and active participation in the development of remote sales in several business areas: insurance and provident products, e-immo / consumer credit, direct marketing.

• Animation and support of employees in their commercial activities: training, individual coaching, double listening, weekly meetings.

• Management of the two agencies in the absence of the Director, implementation of directives and execution of the assigned roadmap.

• Activity management, results monitoring.

• Implementation of the commercial action plan and one-off operations.

• Handling of controls and risk management.

Identification of commercial opportunities

Sales of banking products (savings, insurance, credit…)

Negotiation and argumentation

Achievement and exceeding commercial objectives

Welcome, active listening and personalized support

Needs analysis and appropriate advice

Management of delicate or conflictual situations

Customer loyalty and portfolio follow-up

Basic financial analysis (borrowing capacity, risk, solvency)

Mastery of banking and insurance products

Compliance, banking regulations, anti-money laundering

Management of current operations (transfers, payment methods, files for credit)