Freelancer profile translated to English.

Description

Hello and welcome,

I am Sandra, a remote administrative assistant specializing in customer care for VSEs and independent professionals.

My mission: to take care of your clients with kindness, professionalism, and humanity.

With a caring and rigorous approach, I help you offer a smooth, warm customer experience that aligns with your values.

What I can do for you:

➡️ Respond to your client emails in a professional, kind, and empathetic tone

➡️ Manage your messaging (Instagram, Facebook, WhatsApp…)

➡️ Follow up on requests (orders, refunds, appointments…)

➡️ Create or update your FAQ or client response database

➡️ Improve your customer experience with simple and effective processes

➡️ Monitor customer feedback, implement gentle follow-ups, etc.

✅ My strengths:

✨ Excellent written communication, listening skills, and responsiveness

✨ Perfect command of spelling and customer tone

✨ Kindness, reliability, and respect for deadlines

✨ Good knowledge of tools like Gmail, Notion...

🎯 I am here to help you focus on your core business while I take care of your clients.

📅 Contact me for a free initial consultation and let's discover together how I can ease your daily workload.

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely