Sandiniaina A.

Customer Service, Data Entry, and Back Office Support Specialist with over 6 years of experience.

I assist companies, e-commerce businesses, and digital applications in managing their customer relationships and processing their administrative data.

During my outsourcing experiences, I worked on several projects simultaneously: health insurance, e-commerce order management, and customer support for a cashback application.

I handle the entire customer and administrative management cycle, from receiving requests to tracking and processing files in the back office.

My main responsibilities:

✔ Customer service management (email, chat, phone)

✔ Administrative data entry and processing

✔ Order management and after-sales service

✔ File tracking and complaint management

✔ Customer support for digital applications and platforms

✔ Back office processing and document compliance checks

Proficient Tools:

Intercom • Slack • Sage X3 • Microsoft Office • CRM Tools

Serious, organized, and autonomous, I quickly adapt to the tools and procedures of each company.

📩 Available for remote freelance assignments.