Freelancer profile translated to English.
Back to original languageAbout Sandie
I have a cross-functional approach to digital challenges with over 10 years of experience in digital, product, and innovation. Expert in digital transformation, customer experience, and complex project management in international environments. Since September 2025, alongside my consulting activities, I am completing a specialized master's degree in strategic management of IT systems and technology at MINES Paris.
Digital Transformation, Product Management, Customer Experience, Innovation.
English
Fluent
Portuguese
Basic
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- CHANEL EUROPECustomer Success Manager (Clienteling App)LUXURY GOODSJanuary 2024 - Today (2 years and 5 months)- Manage the deployment of the clienteling solution (new markets, new stores)- Support change management- Ensure solution adoption
- L'Oréal LuxeWeb3 Program ManagerLUXURY GOODSJanuary 2021 - December 2023 (3 years)Paris, France- Manage a portfolio of Web3 initiatives and provide strategic and operational support to brands.- Ensure cross-functional coordination with internal and external stakeholders.- Contribute to maintaining strategic alignment between Corporate and Luxury division brands.
- L’orealLead Product Manager - InnovationFASHION AND COSMETICSJanuary 2020 - December 2021 (2 years)Within the Business team of the Professional Products Division, I am responsible for the design and implementation of an in-salon coloring IoT solution.- Design, with Marketing, Research & Innovation, Operations, and Training teams, a Beauty Tech innovation to reinvent the salon coloring experience.- Manage the technological complexity of the solution.- Define the user experience: personalized diagnosis integrated with a Virtual Try-On tool.
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Education
- BiochemistryUniversité Victor Segalen - Bordeaux II2002
- Business SchoolKedge Business School2005Spécialisation marketing et communication Semestre international Universidade de Sao Paulo