Description

Senior Program, Product & Technology Leader with 20+ years of experience delivering complex, multi-year transformation programs in global organizations. I specialize in leading cross-functional programs spanning product platforms, cloud & DevOps adoption, IT service management, and operating model design.

I have managed large portfolios of 300+ technology capabilities, led multi-cloud programs across AWS, Azure, and GCP, delivered €2M+ in annual cost savings, and improved customer and stakeholder experience by over 30%. PMP, ITIL Expert, Scrum Master, and AWS certified, with a strong track record of executive stakeholder management and delivery across Europe, Asia, and the Americas.

Languages

English
Native or bilingual
Portuguese
Fluent
Spanish
Conversational
Hindi
Fluent
Kannada
Fluent

Workplace preferences

Can work on-site

Lisbon (up to 50km)

McKinsey & Company,
Program & Technology Manager
CONSULTING AND AUDITS
November 2021 - December 2025 (4 years and 1 month)
Lisbon, Portugal
• • Product/ Technology Manager leading and managing a strategic platform supporting 3,000+ internal products; partnered with 40+ senior stakeholders to shape the product roadmap and scale product governance.
• • Owned a portfolio of 300+ technology capabilities, driving adoption of Cloud, DevOps, Kubernetes, and AWS services across global teams.
• • Designed and implemented a capability maturity framework leveraging industry best practices such as TOGAF, CMMI, Open Alliance & other internal frameworks.
• • Designed and executed Voice of Customer program achieving a 33% improvement in NPS (experience scores) within 12 months.
• • Developed end‑to‑end operating models to strengthen resilience, support, and system availability across 7 global teams.
• • Led multi‑cloud migration initiatives across AWS, Azure, and GCP, delivering €2M+ annual cloud cost savings.
• • Implemented ITIL‑aligned processes across domains including incident, problem, and change management.
Product Development Portfolio management Voice of Customer NPS Operating model
Konica Minolta Business Solutions Portugal
IT & Service Director, Data Protection Officer
January 2012 - January 2021 (9 years)
Lisbon, Portugal
• • Directed IT & Service Operations supporting 500+ customers and 35 engineers while ensuring SLA compliance and service excellence.
• • Owned a €1M annual budget and aligned technology strategy with corporate objectives across Portugal, Europe, and Japan.
• • Led ISO27001 certification and GDPR compliance programs as the primary accountability owner for data protection and security.
• • Implemented NPS measurement framework, embedding customer feedback into service improvements.
• • Achieved 99.95% infrastructure uptime through data‑driven capacity and performance management practices.