Freelancer profile translated to English.

Description

🚀 I don't just accompany, I shake things up to move forward.

With over 10 years of experience in retail, digital, and operational optimization, I intervene where the stakes are concrete, margins can be improved, and teams are ready to evolve.

🔧 Store Manager, Apple Trainer, Field Strategist, and Committed Manager, I transform challenges into levers for action. My tools: a global vision, surgical efficiency, and assumed boldness to break routines and reinvent the existing.

💬 Looking for someone who understands quickly, acts rightly, and dares where others hesitate? Let's talk.

Languages

French
Native or bilingual
English
Conversational
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Iconnected Store,
Store Manager | Expert in Digital and High-Tech Solutions
December 2014 - Today (11 years and 6 months)
Orleans, France

• Global Management: Strategic and operational management of a business specializing in IT and telephony.
• Management & Leadership: Team supervision, human resources management, internal process optimization, and employee skill development.
• Accounting & Financial Management: Performance indicator tracking, budget management, profitability optimization.
• Purchasing & Sales: Negotiation with suppliers, supply management, B2B and B2C sales.
• Repair and After-Sales Service: Advanced expertise in high-tech equipment repair, after-sales service optimization.
• Training & Coaching: Conducting training on specialized retail management, repair techniques, customer relationship management, and field process optimization.
AIF Courtage Assurance
Assistant Manager - Strategy, Operations & Performance
September 2020 - September 2024 (4 years)
Saint-Jean-de-la-Ruelle, France

• Implementation of Recruitment Projects: Development and execution of recruitment strategies to attract and integrate key talents, thereby strengthening the firm's operational capabilities.
• Strategic Development: Design and implementation of development plans to expand the client base and diversify services offered, increasing revenue and market presence.
• Operational Management: Supervision of daily operations, optimization of internal processes, and improvement of organizational efficiency.
• Leadership and Management: As the firm's second-in-command, supporting the principal director in strategic and operational decision-making, while ensuring business continuity in their absence.
MFC Formation
Experienced Apple Trainer | Expert in Maintenance, Business Management & Customer Relations
September 2020 - April 2021 (7 months)
Saint-Denis, France

• Apple Training & Technical Excellence: Design and delivery of intensive Apple certification preparation sessions, with strategic support leading to high success rates.
• Maintenance & Product Expertise: Advanced mastery of Apple procedures for product repair and maintenance (Mac, iPhone, iPad), including technical management and premium after-sales service quality.
• Business Management & Sales Performance: Comprehensive training on creating and optimizing an Apple authorized repair structure: financial management, profitability steering, development strategy, and team management.
• Customer Relations & Premium Experience: Coaching trainees on optimized customer relationship management: service excellence, dispute resolution, customer loyalty, and improving customer experience according to Apple standards.
• Pedagogy & Skill Development: Creation of customized technical and managerial training modules, fostering autonomy and skill development in participants with personalized, results-oriented follow-up.