Samy L.

Teamwork

Good communicator

Cross-functional and autonomous QA

QA lead and QA manager

Ensures quality from start to production.

Implementation of a new customer service management tool

Design and deployment of a customer service management solution, ensuring a smooth transition between the old and new tool. Collaboration with international teams to ensure harmonious adoption and optimize processes globally.

Implementation of a new call center

Coordination of the integration of a Salesforce call center, taking into account local specificities (language, time zones, SLA) to ensure service continuity. Optimization of reporting and management tools for local and global teams.

Participation in new feature design meetings

Participation in meetings with Product Owners (PO) and developers to define and prioritize new features, considering the diverse needs of international markets.

Analysis of functional specifications

Validation of functional specifications to ensure compliance with business requirements and local specificities, while identifying risks and proposing appropriate solutions.

Writing and execution of tests

Writing functional and automation test scenarios to ensure the quality of features

Bug reporting and tracking

Identification and tracking of anomalies detected during testing, ensuring effective communication with developers for rapid resolution, while respecting delivery deadlines.

Regression testing before production deployment

Planning and execution of non-regression tests to validate system stability before each production deployment, ensuring that no existing functionality is affected.

Multi-channel conversation management

Verification of the effectiveness of multi-channel conversation management (email, chat, phone, social media) to ensure a fluid and consistent customer experience across all touchpoints.

Implementation of a customer data visualization application.

Authentication and authorization: Verify that users can log in successfully and access only the data they are authorized for.

Data integration: Test the integration between the website and Salesforce to ensure that data is correctly synchronized and updated.

Search and navigation functionalities: Verify that search and navigation functionalities work correctly and return accurate results.

Customer management: Test the creation, modification, and deletion of customer data in Salesforce via the website.

Automated business processes: Test automated business processes, such as automatic sending of confirmation emails or creation of tasks in Salesforce.

Reports and dashboards management: Verify that reports and dashboards display the correct data extracted from Salesforce.