Freelancer profile translated to English.

Description

Need a Customer Service professional who can handle your tickets under pressure, communicate flawlessly, and manage your operations without micromanagement? You've found them.

Former non-commissioned officer in the Army (6+ years of service), I've built my career around discipline, crisis management, and complex incident resolution. Today, I apply this operational rigor to customer experience (CX) and remote support.

I don't just "process" tickets: I protect your brand's reputation, optimize your processes, and secure your customer retention. Whether it's an unexpected volume spike, a logistical dispute, or an unhappy VIP client, I remain calm, empathetic, and solution-oriented.

🎯 Why collaborate with a profile from a military and operations background?

Stress Management & De-escalation: Accustomed to high-pressure environments, I know how to defuse tense situations with diplomacy and turn a negative customer experience into a 5-star review.

Strict Adherence to SLAs & Processes: Military discipline translates into meticulous adherence to your performance indicators (MTD, FCR) and satisfaction scores (CSAT).

Autonomy & Proactivity: I integrate quickly into your teams, master your tools in record time, and manage my workload independently.

⚙️ Skills & Tools mastered:

Ticketing & Helpdesk: Zendesk, Intercom, Gorgias, Freshdesk, Crisp.

CRM & Project Management: HubSpot, Salesforce, Notion, Slack, Asana.

Channels: Omnichannel (Email, Live Chat, Social Media Moderation, Phone).

Languages: French (Native), English (Professional / C1 Level).

Available for short or long-term assignments (SaaS, E-commerce Shopify, Startups). Let's discuss your needs in an initial conversation!

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

JobPhoning.com
Telemarketer
E-COMMERCE
December 2025 - March 2026 (3 months)
Coursan, France
Independent Telemarketer | JobPhonning
Expert in remote business development: targeted prospecting (B2B/B2C), opportunity identification, and qualified appointment setting. Proficient in sales techniques, customer relationship management, and objection handling. Works autonomously with a results-oriented and reporting culture.
Oral Fluency Sales Pitch Customer Relationship Management Objection Handling Telephone Prospecting
A+ ENERGIES
Sales Representative
ENERGY AND UTILITIES
July 2021 - March 2022 (8 months)
Coursan, France
Expert in self-consumption and energy renovation solutions. Responsible for developing a client portfolio through direct prospecting and conducting personalized energy audits. Proficient in the complete sales cycle: from consultative approach to closing, with a strong emphasis on customer satisfaction and achieving ambitious goals.
Field Sales Regulations B2B Prospecting B2C Prospecting Negotiation
Ministère des Armées
Non-Commissioned Officer
DEFENSE AND MILITARY
June 2015 - June 2021 (6 years)
Toul, France
Management & Leadership: Supervised a unit of [Number] people, managed schedules, evaluated skills, and maintained team cohesion.

Operational Management: Planned and executed logistical or technical missions with a strict obligation of results.

Rigor & Organization: Mastered security processes, managed critical stocks, or maintained complex systems.

Communication & Reporting: Ability to synthesize strategic information for superiors and coordinate various stakeholders.

Typical Missions and Achievements:

Activity Management: Independently coordinated the logistics/technical chain, ensuring operational availability of equipment.

Training & Knowledge Transfer: Active pedagogy for instructing subordinates on specific protocols.

Crisis Management: Risk analysis and deployment of emergency solutions during unforeseen situations.
Organization Training Facilitation Pedagogy Microsoft Office Administrative Management