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Samy I.SI

Samy I.

Customer Success & Support Manager

€183/day
Coursan, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Samy

Need a Customer Service professional who can handle your tickets under pressure, communicate flawlessly, and manage your operations without micromanagement? You've found them.

Former non-commissioned officer in the Army (6+ years of service), I've built my career around discipline, crisis management, and complex incident resolution. Today, I apply this operational rigor to customer experience (CX) and remote support.

I don't just "process" tickets: I protect your brand's reputation, optimize your processes, and secure your customer retention. Whether it's an unexpected volume spike, a logistical dispute, or an unhappy VIP client, I remain calm, empathetic, and solution-oriented.

🎯 Why collaborate with a profile from a military and operations background?

Stress Management & De-escalation: Accustomed to high-pressure environments, I know how to defuse tense situations with diplomacy and turn a negative customer experience into a 5-star review.

Strict Adherence to SLAs & Processes: Military discipline translates into meticulous adherence to your performance indicators (MTD, FCR) and satisfaction scores (CSAT).

Autonomy & Proactivity: I integrate quickly into your teams, master your tools in record time, and manage my workload independently.

⚙️ Skills & Tools mastered:

Ticketing & Helpdesk: Zendesk, Intercom, Gorgias, Freshdesk, Crisp.

CRM & Project Management: HubSpot, Salesforce, Notion, Slack, Asana.

Channels: Omnichannel (Email, Live Chat, Social Media Moderation, Phone).

Languages: French (Native), English (Professional / C1 Level).

Available for short or long-term assignments (SaaS, E-commerce Shopify, Startups). Let's discuss your needs in an initial conversation!
  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • JobPhoning.com
    Telemarketer
    E-COMMERCE
    December 2025 - March 2026 (3 months)
    Coursan, France
    Independent Telemarketer | JobPhonning
    Expert in remote business development: targeted prospecting (B2B/B2C), opportunity identification, and qualified appointment setting. Proficient in sales techniques, customer relationship management, and objection handling. Works autonomously with a results-oriented and reporting culture.
    Oral Fluency Sales Pitch Customer Relationship Management Objection Handling Telephone Prospecting
  • A+ ENERGIES
    Sales Representative
    ENERGY AND UTILITIES
    July 2021 - March 2022 (8 months)
    Coursan, France
    Expert in self-consumption and energy renovation solutions. Responsible for developing a client portfolio through direct prospecting and conducting personalized energy audits. Proficient in the complete sales cycle: from consultative approach to closing, with a strong emphasis on customer satisfaction and achieving ambitious goals.
    Field Sales Regulations B2B Prospecting B2C Prospecting Negotiation
  • Ministère des Armées
    Non-Commissioned Officer
    DEFENSE AND MILITARY
    June 2015 - June 2021 (6 years)
    Toul, France
    Management & Leadership: Supervised a unit of [Number] people, managed schedules, evaluated skills, and maintained team cohesion.

    Operational Management: Planned and executed logistical or technical missions with a strict obligation of results.

    Rigor & Organization: Mastered security processes, managed critical stocks, or maintained complex systems.

    Communication & Reporting: Ability to synthesize strategic information for superiors and coordinate various stakeholders.

    Typical Missions and Achievements:

    Activity Management: Independently coordinated the logistics/technical chain, ensuring operational availability of equipment.

    Training & Knowledge Transfer: Active pedagogy for instructing subordinates on specific protocols.

    Crisis Management: Risk analysis and deployment of emergency solutions during unforeseen situations.
    Organization Training Facilitation Pedagogy Microsoft Office Administrative Management

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