Freelancer profile translated to English.

Description

IT professional specialized in incident resolution and customer relations. My role involves identifying and effectively resolving technical issues encountered by clients, while maintaining clear and positive communication with them.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Paris (up to 20km)

ALTEN
Head of Support for COMEX ALTRAN Members
TELECOMMUNICATIONS
September 2017 - April 2020 (2 years and 8 months)
Chatou, France
In charge of the relationship and support for Alten's COMEX members
Customer Relationship Management IT Support Team Leader Network Administration Microsoft Exchange Active Directory Office 365 Azure AD Service now Skype for Business Easyvista SCCM
Altran
INCIDENT MANAGER
CONSULTING AND AUDITS
August 2020 - January 2023 (2 years and 6 months)
Neuilly-sur-Seine, France
Responsible for the proactive and reactive management of incidents that occur in the IT domain. My main objective is to minimize the impact of incidents on business operations by ensuring rapid and effective resolution.