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Samy DjodiSD

Samy Djodi

Proximity Support Technician

€250/day
Nanterre, FR
3-7 years
Microsoft Windows 10/11
Active Directory
ServiceNow
Microsoft Outlook
OneDrive

Average response time: 1 hour

Freelancer profile translated to English.
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About Samy

Hello Madam, Sir,

I am an IT Support Technician with 6 years of experience,

My key skills are:

- Mastering PCs with a Bootable USB Drive: SCCM, MDT, and Windows Autopilot
- Handling incident tickets on ServiceNow
- Windows 11 and previous versions
- Resolving WIFI-related issues
- Configuring VPN
- Outlook
- Teams
- OneDrive
- Windows Server AD (Active Directory) | Managing user and computer accounts...
- Mapping network drives on Windows 11
- Configuring BitLocker PIN
- Suspending BitLocker to migrate BIOS version
- Forcing GPO via command line
- Performing data backup from the old PC to an external hard drive
And doing the reverse operation to the new PC,
- Chromebook \ ChromeOS - CoreView | Managing passwords...

I have described a number of my skills among others,

I remain at your disposal for any further information,

Wishing you an excellent day,

Sincerely,
HR Services
Digital and IT Services
Public Sector
Digital Business Models
Education Systems, Research, and Universities

  • French

    Native or bilingual

Can work on-site
Nanterre (up to 30km), Levallois-Perret (up to 30km), Issy-les-Moulineaux (up to 30km), Saint-Cloud (up to 30km), Boulogne-Billancourt (up to 30km)

Experience

  • Conseil Départemental des Hauts-de-Seine
    IT Support Technician N2
    PUBLIC SECTOR
    January 2026 - January 2026
    Nanterre, France

    Administrative PC Management

    Reminding users via Outlook and Teams to return their old laptops and desktops

    EasyVista \ EV Service Manager

    Commenting and closing tickets after PC returns

    Microsoft OneDrive

    Synchronizing user data to OneDrive

    Microsoft Edge and Google Chrome

    • Exporting and importing favorite links
    • Exporting and importing passwords
  • Elis - Tour_Kupka_A
    IT Support Technician N1
    November 2025 - November 2025
    Puteaux, France

    Support

    • Verifying network connection with a laptop (Test)
    • Verifying the docking station (ThinkPad LENOVO)
    • Verifying screens
    • Verifying the desk power outlet with a laptop power cable
    • Commenting on issues in a shared Excel spreadsheet
  • Veolia
    IT Support Technician N1
    November 2025 - December 2025 (1 month)
    Aubervilliers, France

    Project - Google Account Migration to Microsoft Account

    Chromebook \ ChromeOS

    • Validating Google two-factor authentication method
    • Activating two-factor authentication on Microsoft account
    • Configuring two-factor authentication by phone (Call or SMS)

    CoreView

    • Blocking or unblocking login status
    • Managing passwords
    • Resetting authentication methods
    • Revoking user sessions

    Microsoft Authenticator

    • Configuring two-factor authentication
Check out Samy's experience

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Education

  • Professional English Language Training
    GIDEF
    2021
    Formation de langue anglaise à visée professionnelle
  • Professional Title of IT Support Technician RNCP Obtained
    2016
    Titre Professionnel de Technicien d'Assistance en Informatique RNCP Obtenu
Check out Samy's education

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