Freelancer profile translated to English.

Description

Consultant specializing in the integration and optimization of open-source ITSM solutions, with advanced expertise in GLPI and associated infrastructures.

Over 10 years of experience supporting IT departments, including auditing existing systems, implementing ITIL processes, and integrating ITSM tools adapted to complex environments.

Involvement in IT transformation projects, process automation, infrastructure modernization, and industrialization of IT support.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lyon (up to 50km), Paris (up to 50km), Grenoble (up to 50km), Nantes (up to 50km), Strasbourg (up to 50km)

Freelance
ITSM TRANSFORMATION – INDUSTRIAL GROUP (2000+ USERS)
January 2023 - March 2023 (2 months)
Replace an obsolete ITSM tool and industrialize support processes.

Achievements:
- Audit of existing IT processes
- Definition of the service catalog
- GLPI Implementation
- CMDB setup
- IT workflow automation

Results:
A reduction in ticket processing time followed by better visibility of IT assets.
IT Strategy Consulting ITSM GLPI Data Migration
Freelance
ITSM MIGRATION TO GLPI – SERVICES COMPANY (800 USERS)
January 2022 - December 2022 (11 months)
Migration from a proprietary tool (Ivanti) to the open-source solution GLPI.

Achievements:
- Analysis of existing data
- Migration of tickets and inventories
- LDAP / Active Directory integration
- SLA Configuration

Results:
Reduction in license costs and improved incident management.
ITSM GLPI Digital Project Manager Infrastructure Project Manager Consulting