Freelancer profile translated to English.

Description

With proven experience in customer relationship management, in addition to meeting your expectations, we are able to quickly train work teams for managing tasks that are potentially more time-consuming or complex...

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Berceau des Rois
Administrative Task Management
DIGITAL AND IT
September 2021 - May 2025 (3 years and 8 months)
Brétigny-sur-Orge, France
Our goal is to free you from administrative constraints to allow you to focus on your core business and your growth.
Quote and Invoice Entry Document Entry Data Entry Accounting Entry Text Entry
Berceau des Rois
AFTER-SALES SERVICE (ASS)
DIGITAL AND IT
February 2022 - May 2025 (3 years and 3 months)
Management of the interaction between customers and the company with the aim of loyalty, growth & continuous improvement.
• · Detailed monthly dashboards (resolution rate, customer satisfaction)
• · Root cause analysis to eliminate recurring complaints
• · Strategic recommendations for product/service improvement
EntrepriseParisienne
HR Director
February 2022 - May 2025 (3 years and 3 months)
- Payroll administration and management
- Management of contracts, amendments, and disciplinary procedures
- Legal monitoring and permanent compliance with labor law