Freelancer profile translated to English.

Description

Expert Automation Care & Operations | I save your teams 30-50 hours/month

After 2 years at EY and over 10 years as COO of startups (Cleanio → Zipjet, Hellocasa → IZI by EDF, Pickme), I understood one thing: 80% of repetitive ops tasks can be automated.

Today, I build N8N automations that eliminate low-value-added tasks.

Concrete results:

- A support team that goes from +6h/week of manual monitoring to 0h (automatic Slack alerts)

- A Head of Care who saves 5h/month thanks to AI-automated Zendesk audit

- Agents who save 30min/day with automatic daily prioritization

My approach:

1. We identify repetitive tasks that consume your time or your teams' time

2. I build the automation (N8N + AI + API)

3. You get hours back each week to focus on what truly matters

Technical Stack:

N8N, Zendesk API, Slack, Claude (Anthropic), Notion, Google Sheets, webhooks, custom integrations

Two collaboration models:

-One-shot:I deliver the turnkey workflow from €2000 to €5000 depending on the integration

-Success-Based:You only pay 35% of the time actually saved by your team (MRR with a minimum 1-year commitment, maintenance included, zero risk)

Specializations:

→ Automatic support monitoring (Zendesk, Intercom, Freshdesk)

→ AI configuration audit (complete analysis + action plan)

→ Intelligent agent prioritization (AI + Slack)

→ Custom business workflows

COO, now passionate about automation.

Available for short-term missions with ongoing support

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Pickme
COO & Co-founder
TRANSPORTATION
April 2020 - Today (6 years and 4 months)
Paris, France
What is collaborative delivery with neighborhood relays with Pickme?

A committed local community
A network of over 170,000 trusted neighborhood relays (or Keepers), who securely receive packages for their neighbors, within 400m of their home.

The end of delivery failures
No more delivery stress and hassle! Receive your packages directly from your Pickme Neighbor Relay who will be at home when the delivery person arrives.

Additional income
Thanks to collaborative delivery, Keepers can monetize the time spent at home and earn up to €300 per month, simply by helping their neighbors.
Hellocasa
Head of Operations Hellocasa (Acquired by EDF)
CIVIL ENGINEERING
March 2018 - December 2019 (1 year and 10 months)
Paris, France
Our goal is to put more pleasure in what is often a frustrating experience. From small repairs to full renovation project, we have packaged services and radically simplified the process from A to Z. Customers create, book and manage their projects in a few clicks on our website and we take care of all the rest with our renovation coaches and network of certified pros.

My missions:
Support Hellocasa's growth by managing the OPS team and projects from strategy to the implementation, including:

• Management : Department organization, team management (Planning, Purchasing, customer care & partnership team)
• Quality : Execution and customer satisfaction
• Customer care : Ensure the best experience for our clients
• Project management : Process and cost performance improvement
• HR : Team recruitment
Team management Operation management Recruitment Project management Customer service Quality management
Cleanio
COO (Acquired by Zipjet)
LOGISTICS AND SUPPLY CHAIN
July 2016 - March 2018 (1 year and 9 months)
Paris, France
Cleanio's team works hard everyday to help you get rid of all your demanding tasks.
Cleanio offers to take care of the chore of laundry for you in 48 hours. Yet, this is only the first step in what we aim to do to make your daily life easier.

My missions:
Support Cleanio's growth by managing all operational projects from the strategy to the implementation, including:
Logistic: Warehouse and Fleet Management, Logistic optimization
Supply Chain: Supply/Demand Management
Project management : Process and cost performance improvement
HR : Planning, Recruitment & Training of drivers
Quality: Partners management and Quality improvement
Fleet Management Supply chain quality improvement Operation management Inventory management Recruitment Project management Team management