SMFreelancer profile translated to English.
Back to original languageAbout Samuel
Strategy and transformation consultant, I support organizations in improving their operational efficiency and change management. With experience in managing complex projects, I implement adapted solutions, measure performance, and foster team autonomy to achieve strategic objectives.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- LUXURY EXPERTSStrategy and Training ConsultantJanuary 2023 - Today (3 years and 5 months)Paris, FrancePractices audit and identification of improvement levers: In-depth analysis of processes, tools, and interactions to identify weaknesses and opportunities in customer experience and operational performance.Tailored support: Development of action plans adapted to specific business needs, with personalized follow-up to ensure concrete and sustainable results.Design and facilitation of targeted training: Implementation of educational programs focused on improving customer practices and operational excellence, using innovative and participatory approaches.Change support: Assistance in adopting new methods and technologies, with individual and collective coaching to strengthen team skills and achieve their objectives.Proactive collaboration with clients: Co-construction of solutions to address specific challenges, with results monitoring and continuous evaluation to maximize the impact of interventions.
- BNP Paribas Securities ServicesProgram Manager - Change ManagerSeptember 2021 - January 2023 (1 year and 4 months)Pantin, FranceManagement of organizational and digital transformation programs. Interdepartmental coordination to ensure team effectiveness and alignment with strategic objectives. Change management: implementation of new collaborative practices to facilitate adoption.
- EUROP ASSISTANCELab ManagerJanuary 2021 - September 2021 (8 months)Gennevilliers, FranceManagement of the France B2B digital lab. Research, development, and maintenance of digital products. Management of relationships with partner production agencies.
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Education
- Master of ScienceGrenoble Ecole de ManagementMaster of Science - MSc, Manager international orienté Technologie et Innovation
- Master's degree, Communication and Advertising Manager specializing in User ExperienceSup de Pub - INSEEC UMaster's degree, Responsable de communication et publicité spé Experience Utilisateur