Freelancer profile translated to English.

Description

I quickly resolve daily IT issues in small and medium-sized businesses (Google Workspace, Jira, Slack, access, support organization).

With over 15 years of experience in IT Operations, support, and management, I intervene directly where blockages occur: recurring incidents, misconfigured tools, wasted time for teams, lack of structure.

👉 Specifically, I can help you to:

Resolve user problems (access, emails, Drive, permissions...)
Clean up and organize Google Workspace / Jira / Slack
Structure or upgrade IT support (processes, tickets, prioritization)
Implement simple automations to save time
Manage specific needs (IT relocation, onboarding, tool implementation)

I prioritize rapid interventions (a few hours to a few days) with immediate impact.

My goal: to save you time, reduce friction, and restore fluidity to your tools.

Available evenings and weekends for specific missions.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Portuguese
Basic

Workplace preferences

Remote only

Primarily works remotely

Aviv Group Gmbh/ Meilleurs Agents
Support & Applications Manager
July 2022 - Today (3 years and 11 months)
Paris, France
Management of a mixed team of L2/L3 Support & Applications:
organization, skill development, workload management.
Support structuring: implementation of tools (Jira/Confluence, Okta, Jamf, Intune, Google workspace...), procedures, documentation, rituals.
Service quality monitoring: KPI definition, dashboards, analysis of recurring incidents, leading committees.
Support-related projects: tool migration, SSO integration (Okta), automated onboarding, user support.
Cross-functional coordination with Security, Networks, Product, Purchasing to ensure a reliable IT system aligned with business needs.
Contribution to IT governance: access management, shadow IT, application security, GDPR compliance.
IT Operations Digital Transformation Project Management Team Management IT Governance
Meilleurs Agents
IT Support Manager
April 2022 - July 2022 (3 months)
Paris, France
Supervision of IT support teams, planning, and workload management.
Monitoring of ITSM tools and workstations (Jira/Confluence, Jamf, Intune, Office 365, Mac/Windows).
Implementation of user guides, training sessions, and a knowledge base.
Coordination with infrastructure and security for escalations and major incidents. Development of performance indicators and backlog monitoring.
ITSM Team Management Structuring Incident Management IT Operations
Linkbynet (Accenture)
Team Leader / Windows Administrator
January 2018 - April 2022 (4 years and 3 months)
Saint-Denis, Reunion
Incident and problem management: analysis, escalation, full tracking until resolution; coordination with maintenance teams. Level 2 technical support for critical client environments. Daily supervision and operation of system infrastructures: alerting, integrity checks, activity reporting. Handling complex changes (evolutions, patches, deployments). Creation and updating of internal and client technical documentation. Management of technical projects (migrations, hardening, integrations), independently or in pairs with project managers.