Freelancer profile translated to English.
Back to original languageAbout Samuel
Mechanical engineer specializing in technical support, problem-solving, and 3D design (SolidWorks/CATIA).
I work with industrial companies to:
• Solve technical issues
• Design and optimize mechanical systems (3D design, calculation notes)
• Manage projects through to commissioning
Examples:
• Automotive (manufacturer) – physical model piloting & prototype milestones: >95% milestone adherence, reduced supply delays, fewer CAD data errors.
• After-Sales Service (motorcycle & outboard motor) – remote diagnostics & warranties: increased resolution rate, better warranty acceptance, fewer recurring failures.
Services: Technical Support | Diagnostics & Methods (5 Whys, Ishikawa) | 3D Design | Project Management
French
Native or bilingual
English
Fluent
Can work on-site
Joinville-le-Pont (up to 50km)
Experience
- Amazone FranceLogistics TechnicianLOGISTICS AND SUPPLY CHAINJanuary 2025 - August 2025 (7 months)Paris, FranceCompleted:
- Full management of customer requests: reception, analysis, assignment to relevant teams, and follow-up until resolution.
- Improved on-time closure rate through rigorous monitoring and proactive communication with internal teams.
- Organization and booking of transport adapted to customer needs (courier, express, chartering).
- Reduced delivery delays by consistently selecting the most reliable and fastest transport mode.
- Accurate updating of stock movements in the system and verification of consistency between physical and IT flows.
- Decreased stock discrepancies through enhanced traceability and systematic verification of operations.
- Participation in cycle and general inventories, quantity control, and anomaly correction.
- Contribution to improved stock reliability by identifying and correcting recurring discrepancies.
- Monitoring of customer deadlines and coordination of necessary actions to meet imposed timelines.
- Maintained a high compliance rate through anticipation of delay risks and effective priority management.
- Daily updating of dashboards: volumes processed, deadlines, anomalies, performance indicators.
- Improved operational visibility, enabling faster and more reliable decision-making by the team
- BERTRANDT (Renault Groupe)Physical Model Milestones ManagerAUTOMOBILESeptember 2023 - December 2024 (1 year and 3 months)Guyancourt, FranceProject Subject: Management of physical model milestones and physical mock-ups for Renault vehicle projects, including prototype supply, 3D preparation, logistics coordination, and development milestones.Responsibilities Held:
- Physical Model Milestones Manager
Work Performed:- Drafting technical specifications and planning project milestones in coordination with engineering teams.
- Improved clarity of needs and reduced launch delays through more structured planning.
- Full management of prototype and series parts supply, ensuring the best Cost / Quality / Deadline compromise.
- Reduced supply delays by optimizing communication with suppliers and international teams.
- Daily monitoring of parts availability and coordination of necessary actions to meet physical review milestones.
- Maintained a compliance rate above 95% on project milestones through effective risk anticipation.
- Led steering meetings with France, Japan, and India teams to track supply progress and resolve blockages.
- Performed technical analyses and simple mechanical part modifications in Catia V6 to prepare for physical reviews.
- Improved the quality of physical mock-ups through better technical data preparation.
- Extracted, conformed, and converted 3D data in Catia V6 according to supplier-required formats.
Achievements:- Reduced supplier returns related to data errors through more rigorous 3D preparation.
- Coordinated logistics flows to secure assemblies.
- Monitored and validated performance indicators during prototype assemblies.
- Contributed to the improvement of workshop KPIs, with a measurable increase in assembly quality.
- CFAO - automobileAfter-Sales Technical Support EngineerAUTOMOBILESeptember 2021 - September 2023 (2 years)Boulogne-Billancourt, FranceWork Performed:Performed technical diagnostics and maintenance for motorcycles and outboard motors to assist African subsidiaries.
- Improved remote breakdown resolution rate through more accurate diagnostics and enhanced technical support.
- Compiled and submitted warranty claims to manufacturers by analyzing failure causes.
- Increased warranty acceptance rate through better-documented and technically sound claims.
- Analyzed defective parts to identify failure causes and propose corrective actions.
- Reduced recurring complaints by identifying recurrent defects and implementing technical recommendations.
- Defined standard maintenance times, operations, and costs for each model.
- Harmonized maintenance practices across subsidiaries, enabling better cost and time control.
- Served as the technical liaison between subsidiaries, customers, and suppliers to resolve issues and coordinate actions.
- Improved customer satisfaction through smoother communication and faster resolution of technical incidents.
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Education
- Master's in Mechanical EngineeringUniversité de Paris-SaclayMaster génie mécanique
- Bachelor's in Mechanical EngineeringSorbonne Université2023Licence en Ingénierie Mécanique