Freelancer profile translated to English.

Description

Customer support FR🇫🇷 l 07-17h l 100 conversations/day <5min🚀

Hello, my name is Samuela.

I will be your customer support agent for the entire day, ensuring that every message is handled without delay.

I am available from 8 am to 6 pm, Madagascar time, which corresponds to 7 am-5 pm or 6 am-4 pm, Paris time, depending on the season.

While your teams focus on other tasks, I manage incoming messages.

My duties include providing pre-sale information, product details, order tracking, handling level 1 after-sales service, and processing simple complaints.

I handle approximately 200 conversations per day, always in native French, with a response time of less than 5 minutes.

I use Meta Business Suite, Instagram, Facebook, and WhatsApp Business to manage conversations.

The next step is to have a 15-minute call to discuss your processes and proceed with a 3-day test on your channels.

Would you be available to discuss this?

Languages

Malagasy
Native or bilingual
French
Fluent
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Confidentiel
Freelance Chat and Customer Relations Agent
E-COMMERCE
January 2024 - Today (2 years and 5 months)
Toamasina, Madagascar
• - I managed daily customer relations via messaging for several businesses.
• - I handled a volume of 100 to 200 messages per day, depending on the period.
• - I used the following channels: Instagram, Facebook Messenger, and WhatsApp Business via Meta Business Suite.
• - My duties included qualifying requests, pre-sale responses, level 1 after-sales service follow-up, and maintaining a response time of less than 5 minutes during the 7 am to 5 pm Paris time slot.
• - I achieved a positive outcome, with a customer satisfaction rate of 4.8 out of 5 for the interactions I handled.