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Sami TabakhST

Sami Tabakh

IT Support

€410/day
Argenteuil, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Sami

IT support professional with 5 years of experience in the luxury sector, I have developed solid expertise in high-end retail environments (boutiques, flagships, store networks). I intervene where service continuity, responsiveness, and user experience are critical to business operations.

Accustomed to supporting in-store teams, retail managers, and head offices, I provide effective support both on-site and remotely: user assistance, incident management, hardware and software troubleshooting, POS and business tool support. I understand the constraints of luxury retail, particularly peak periods, product launches, and availability requirements.

Recognized for my service-oriented approach, discretion, and professionalism, I easily integrate into premium environments. My goal is to ensure smooth and invisible IT support, allowing retail teams to focus fully on the customer experience.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Argenteuil (up to 50km)

Experience

  • Christian Dior Couture
    IT Business & Events
    July 2025 - Today (11 months)
    75008, Paris, France
    • - Support for DIOR events
    • - Coordination of various departments + service providers
    • - Supervision/Installation of the printing system.
    • - Setup of screens and meeting rooms (Zoom / Teams).
    • - KB enrichment, continuous improvement
    • - Head Office Support
    • - Preparation of IT equipment
  • JACQUEMUS
    IT Application Support Manager
    September 2023 - April 2024 (7 months)
    75008, Paris, France
    • - Application support referent
    • - Creation of the application support knowledge base
    • - L1 L2 L3 Support
    • - Retail Priority
    • - IT support for head office & stores
    • - Creation of Retail procedures
    • - Store opening endpoint
    • - Training on applications for retail users
    • - Head Office Support & Store Support
    • - IT coordination for the relocation of the Jacquemus head office
    • - Modification of POS terminals on CEGID Y2
    • - Creation of Manager, Salesperson, Stockkeeper accounts on CEGID Y2
    • - Creation of establishments on CEGID Y2
    • - Daily operational tasks on ORLI & CEGID Y2
  • CHANEL
    VIP Local Support Technician
    May 2022 - January 2023 (8 months)
    Paris, France
    • - Support in Chanel stores (17 stores in Paris) *
    • - KB enrichment
    • - Deployment of a connected counter for in-store security
    • - ServiceNow Backlog
    • - Equipment preparation
    • - Management of mobile line allocation

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Education

  • MMIR, Informatique
    Aston Ecole
    2019
    MMIR, Informatique
  • null
    Lycée Jean Jaurès Argenteuil

Skill set

Categories

  • Other