Sami Sfaxi

SI migration / merger project: project coordination, change management (strategic communication plan and preparation of materials): migration of + 10,000 users Functional and technical analysis Facilitation of specification and documentation workshops. Ticket processing: incident, service request, and change request Data integration: employee, group, catalog (+ 50 tickets per week) Configuration: workflow, questionnaire, representations, email component, business rules, reporting Implementation of processes: Incident management, Service request management, skills=[]

Qualification and costing of service requests Incident ticket processing Change request processing Configuration restitution SLA monitoring Release management Drafting of test plans

Management of a marketing project Website development Monitoring of company reputation Production of marketing communication material Optimization of the billing process Implementation of a business activity steering dashboard