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Sami S.SS

Sami S.

Customer Care | Client Service Support | After-Sales Service🥇

€125/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Sami

🎧 Customer Care & Client Support – Expertise in client relations & user experience

With over 10 years of experience in client relations, coming from the retail sector, I now bring my relational and operational expertise to Customer Care and customer support.

My background has allowed me to develop an understanding of customer expectations, request management, after-sales service, and customer satisfaction, in demanding environments.

Today, I apply these skills to customer service (email, chat, CRM tools, Customer Care processes), with a structured and user-experience-oriented approach.

As a former clothing store owner, I managed the end-to-end customer relationship: listening to needs, handling complaints, after-sales follow-up, customer loyalty, and improving the customer experience.

In parallel, I successfully completed turnkey real estate projects that taught me to support clients long-term, coordinate multiple stakeholders, and effectively resolve unforeseen issues.

My goal: to transfer all this field expertise to Customer Care missions, integrating with your tools, processes, and product culture.

💡 Key Skills – Customer Care & Client Service

- Customer support & After-Sales Service
- Customer Care & client satisfaction
- Client relationship management and personalized follow-up
- Problem-solving and sensitive situation management
- Customer onboarding and support
- Internal coordination & clear communication

🎯 What I bring to you (through my experience)
âś” Solid and mature relational expertise
âś” A human, structured, and client-oriented approach
âś” Rapid autonomy on your tools and processes
âś” A field perspective to improve the digital customer experience

I am looking for roles in client service, customer support, customer care, or after-sales service.

📩 Available quickly – let's discuss your needs.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • Evidence
    General Manager
    RETAIL (SMALL BUSINESS)
    January 2023 - Today (3 years and 5 months)
    Nice, France
    I manage the EVIDENCE store, specializing in discount women's ready-to-wear, overseeing all commercial and organizational operations. I lead the daily sales management, inventory and supply optimization, as well as merchandising and product display to offer an attractive and efficient shopping experience.

    I also coordinate and lead the team to ensure quality customer service and optimal sales performance. My role also includes commercial strategy, promotion planning, and performance monitoring to guarantee store growth and customer satisfaction.

    This experience has allowed me to develop solid skills in project management, operational management, sales, client relations, and management, while consolidating my expertise in retail and local commerce.

    Key Skills:

    - Complete store management and operation.

    - Merchandising and product display.

    - Inventory and supply management.

    - Sales and client relations.

    - Commercial and marketing strategy.

    - Team management and leadership.
    Store Management Sales Client Service client relations Merchandising
  • IndĂ©pendant
    Real Estate Provider - Turnkey Service
    REAL ESTATE
    November 2022 - April 2023 (5 months)
    Nice, France
    In parallel with my real estate agent activity, I developed a turnkey offer for my clients, taking charge of all the steps necessary for the delivery of a ready-to-use property. This service includes property search and selection, proposals tailored to the client's needs and budgets, as well as complete management of the renovation work, in coordination with architects, contractors, and the client.

    I also supervised the decoration and furnishing, to deliver a fully move-in ready property. This approach allows my clients to save time, secure their investment, and benefit from personalized support, while offering a complete and professional solution.

    Key Skills:

    - Real estate property search and selection.

    - Project management and coordination with architects and contractors.

    - Construction site monitoring and quality control.

    - Decoration, furnishing, and property staging.

    - Client relations and personalized follow-up.

    - Delivery of a ready-to-live-in property.
    Project Management Client Service Client Support Consulting Construction Site Monitoring
  • Sextant France & International
    Real Estate Agent
    REAL ESTATE
    September 2022 - May 2023 (8 months)
    Nice, France
    As a real estate agent, I assisted my clients through all stages of their projects, whether for the sale or rental of residential properties. My approach is based on personalized and professional follow-up, ensuring each client a smooth and secure experience.

    I handle property prospecting, listing enhancement, property viewings, as well as negotiation and transaction closing. I also ensure the proper administrative and contractual management of each file, to ensure a secure transaction that meets my clients' expectations.

    This experience has allowed me to develop solid skills in client relations, negotiation, property valuation, and complete file follow-up, while consolidating my expertise in the real estate market and effective sales practices.

    Key Skills:

    - Real estate sales and rentals.

    - Property prospecting and valuation.

    - Client relations and personalized follow-up.

    - Negotiation and secure transactions.

    - Administrative and contractual management.
    Client Service Negotiation Client Support Client Relations Consulting

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Education

  • Management of commercial units
    Lycée Auguste et Jean Renoir
    2015
    Management des unités commercials
  • Professional Baccalaureate in Commerce, Management
    Lycée professionnel Jacque Dolle
    2012
    Baccalauréat professionnel commerce, Gestion

Skill set

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