Freelancer profile translated to English.
Back to original languageAbout Sami
Salesforce Core expert, mastering Sales, Service, Experience, Industry (Vlocity), Financial Service Cloud, and CPQ. Solid experience in architecture and implementation, integrating CRM, Apex, Lightning, and process automation. Proficient in project management and user experience optimization.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- figo pet insuranceSalesforce Technical Lead & ArchitectJanuary 2025 - Today (1 year and 7 months)Paris, France
- Design and implementation of an online quoting and subscription platform on Salesforce FSC Vlocity Insurance, for a multi-brand pet insurance business. Definition of the OmniStudio architecture (OmniScripts, Integration Procedures, DataRaptors) and development of custom LWC components, with over 15 conversion-oriented and reusable customer journeys.
- Design and implementation of a complex pricing engine, based on Pricing Matrix, Expression Sets, and Lookup Tables, incorporating over 20 business variables. Implementation of MTA (endorsement) workflows with automatic premium recalculation and reliable generation of payment schedules.
- Architecture and development of Stripe payment integrations via Apex (REST APIs, webhooks, batches), covering payments, failures, and disputes, with particular attention to the reliability of flows and the consistency of financial data.
- Design of the claims management journey, with dynamic routing driven by Decision Matrix, invoice processing, and localized bi-brand management, including integrations with external comparison sites.
- Management of CI/CD deployments with Copado, from Git versioning management to multi-environment promotion (Dev → QA → UAT → Pre-Prod→ Prod), with automated quality checks (PMD).
- Bouygues TelecomSalesforce ConsultantTELECOMMUNICATIONSMarch 2021 - January 2025 (3 years and 10 months)Paris, France
- Responsible for the design of Salesforce technical solutions as Design Authority lead on several strategic projects.
- Development and architecture of a quoting process using Vlocity CPQ and Vlocity Omnistudio components. I designed the architecture of products in the CPQ catalog, adhering to Salesforce best practices.
- Implementation and architecture of a Docaposte electronic signature process, using FlexCards, Integration Procedures, Dataraptors, Apex, and LWC.
- Configuration of the Vlocity CPQ catalog as part of the rate revision project, with an architectural view on optimizing products and offers.
- Architecture of a case management tool via Service Cloud, enabling automatic assignment of cases to the correct queue, with efficient incident monitoring and rapid resolution of customer issues.
- Design and implementation workshops for the Prisme solution to log SF WS traces to an Elasticsearch application via Platform Event.
- Architecture and integration of the R-check Mail solution to validate email addresses via a REST call.
- Participation in the architecture of the Visibilité VI project: Design and creation of a REST WS for creating users in the Salesforce community, respecting Salesforce API limits.
- Creation of Data Sets, Data Flows, and Dashboards via Tableau CRM for better data visualization.
- Implementation and configuration of an SSO token and oauth2 authentication tool
- Deployment/Implementation of Service, Sales, and Community Cloud solutions via Copado and Management of the acceptance phase, incident management (ServiceNow)
- Creation of User Stories, Promotion, Back-promotion, and management of Deployment via Copado.
- FRAIKIN FRANCESalesforce ConsultantAugust 2019 - February 2021 (1 year and 6 months)92700 Colombes, France• Identify and gather business requirements.• Participate in change management, user support, and training.• Draft User Stories, requirements, and detailed business rules for the project.• Implementation and development of the Customer Portal (Community Cloud) project.• Implementation and development of the DocuSign project (Sales Cloud).• Data migration and import using Data Loader.• Analysis and correction of anomalies.• Develop, propose, and estimate solutions (scenarios) to meet needs while respecting the following best practices: ➼ Maximize the use of Salesforce standard features ➼ Contribute to the simplification of business processes ➼ Optimize the complexity/ROI ratio ➼ Ensure alignment with market best practices ➼ Identify and manage project risks (related to users, IT systems).
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Education
- Master 2 (M2), Safe Programming and Software (PLS)Université Paris Nord- Paris 132016Master 2 (M2), Safe Programming and Software (PLS)
- Engineer in Computer ScienceÉcole Nationale des Sciences Appliquées2015Engineer in Computer Science
Certifications
- Salesforce Certified OmniStudio DeveloperSalesforce2023
- Salesforce Certified Service Cloud Consultantsalesforce