Freelancer profile translated to English.

Description

Business analyst, then CRM functional consultant for 7 years, I participate with joy and good humor in the integration and construction of customer relationship management tools. Having worked for Société Générale, BNP Paribas, and Bpifrance, I now wish to bring the expertise acquired over the last 15 years to a future partner.

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Courbevoie (up to 10km)

BPIFRANCE
Dynamics CRM Project Manager / PMO
BANKING AND INSURANCE
April 2016 - April 2020 (4 years)
Paris, France
Project: Integration and deployment of Microsoft Dynamics
Objective: Scoping, integration, and then deployment of the solution to all Bpifrance employees – 2000 users

Involvement: Project management, integrator coordination, tender management, backlog management and prioritization, requirements gathering, user story writing, change management, data management
Project management Product design Business analysis
BNPPARIBAS CIB
CRM Product Owner
BANKING AND INSURANCE
April 2013 - March 2016 (3 years)
Paris, France
Project: New Framework – December 2014 – 2017
Objective: Functional and technical redesign of the CRM under Angular.

Project: Hobart / Jira Convergence – June 2013 – December 2014
Objective: Integration of new processes and functionalities.

Project: Incoming Email March 2013 – June 2013
Objective: Integrate emails into Hobart

Project: Coupling between the CRM and the payment management application / Elinx coupling March 2013 – December 2015
Objective: Redefine team roles and responsibilities, then synchronize customer requests between the two applications

Involvement: Study, definition of new organizational processes, facilitation of workshops to define new target operating models, coordination of schedules and developments, writing of needs statements, writing of functional specifications, organization of UAT
Project management Business analysis Product design
SOCIETE GENERALE
Dynamics CRM Data Analyst
BANKING AND INSURANCE
July 2010 - December 2012 (2 years and 6 months)
Paris, France
Project: Implementation of a data management process and integration of MS Dynamics
Objective: Rationalize data to generate leads and produce KPIs, integration of CRM Dynamics

Involvement: Business / IT coordination. Implementation of a data management process that allows lead generation. Implementation of new KPIs. Data quality monitoring. Support and training for Sales, Sales Managers, Sales Analysts
Database administration Business analysis Needs assessment