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Samir TerkiST

Samir Terki

Dynamics CRM Project Manager

€600/day
Courbevoie, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Samir

Business analyst, then CRM functional consultant for 7 years, I participate with joy and good humor in the integration and construction of customer relationship management tools. Having worked for Société Générale, BNP Paribas, and Bpifrance, I now wish to bring the expertise acquired over the last 15 years to a future partner.
  • English

    Fluent

  • French

    Native or bilingual

Can work on-site
Courbevoie (up to 10km)

Experience

  • BPIFRANCE
    Dynamics CRM Project Manager / PMO
    BANKING AND INSURANCE
    April 2016 - April 2020 (4 years)
    Paris, France
    Project: Integration and deployment of Microsoft Dynamics
    Objective: Scoping, integration, and then deployment of the solution to all Bpifrance employees – 2000 users

    Involvement: Project management, integrator coordination, tender management, backlog management and prioritization, requirements gathering, user story writing, change management, data management
    Project management Product design Business analysis
  • BNPPARIBAS CIB
    CRM Product Owner
    BANKING AND INSURANCE
    April 2013 - March 2016 (3 years)
    Paris, France
    Project: New Framework – December 2014 – 2017
    Objective: Functional and technical redesign of the CRM under Angular.

    Project: Hobart / Jira Convergence – June 2013 – December 2014
    Objective: Integration of new processes and functionalities.

    Project: Incoming Email March 2013 – June 2013
    Objective: Integrate emails into Hobart

    Project: Coupling between the CRM and the payment management application / Elinx coupling March 2013 – December 2015
    Objective: Redefine team roles and responsibilities, then synchronize customer requests between the two applications

    Involvement: Study, definition of new organizational processes, facilitation of workshops to define new target operating models, coordination of schedules and developments, writing of needs statements, writing of functional specifications, organization of UAT
    Project management Business analysis Product design
  • SOCIETE GENERALE
    Dynamics CRM Data Analyst
    BANKING AND INSURANCE
    July 2010 - December 2012 (2 years and 6 months)
    Paris, France
    Project: Implementation of a data management process and integration of MS Dynamics
    Objective: Rationalize data to generate leads and produce KPIs, integration of CRM Dynamics

    Involvement: Business / IT coordination. Implementation of a data management process that allows lead generation. Implementation of new KPIs. Data quality monitoring. Support and training for Sales, Sales Managers, Sales Analysts
    Database administration Business analysis Needs assessment

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Skill set

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