Freelancer profile translated to English.

Description

Passionate about Management and Service, I have had the opportunity to support numerous customer service creation, transformation, and optimization projects:

_ Management of BUs in B2B and B2C customer relationship management

_ Support for managers and project leaders in multidisciplinary contexts.

_ Creation and implementation of performance management tools.

_ Optimization and rationalization of organizations and processes.

_ Steering the deployment of new tools and processes.

_ Consulting missions in management and customer relations.

_ Coaching, change management support.

...

My previous experiences have also given me the opportunity to explore a wide variety of business areas (Retail, Banking, IT, etc.)

Do not hesitate to contact me to discuss your challenges!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lille (up to 50km), Paris (up to 20km)

DEVOTEAM
Consultant - ServiceNow Functional Expert
DIGITAL AND IT
February 2023 - Today (3 years and 4 months)
Levallois-Perret, France
Functional expert in ITSM, CSM, and FSM modules
Product Owner
Career Manager Referent
CSM - FSM Offering Lead
Quotatis
COO Leader Operations
March 2020 - Today (6 years and 3 months)
Villeneuve-d'Ascq, France
Boulanger Customer Care
Business Unit Manager
May 2018 - January 2020 (1 year and 8 months)