Freelancer profile translated to English.

Description

Senior Product Owner & Business Analyst with over 8 years of experience in software product management, digital transformation, and business process analysis. Expertise in agile management, defining product vision, and collaborating with multidisciplinary teams in international contexts, particularly in regulated sectors like public administration and energy. I combine technical understanding with strategic vision to design innovative, user-centered solutions.

Languages

French
Fluent
English
Fluent
Arabic
Fluent
German
Native or bilingual

Workplace preferences

Can work on-site

Bordeaux (up to 50km), Paris (up to 10km)

Canton de Bâle-Ville
Senior Product Owner & Business Analyst
PUBLIC SECTOR
February 2025 - Today (1 year and 4 months)
Bâle, Switzerland
Responsible for the product vision and strategic evolution of Flowable, a No-Code platform now used by over 200 employees, reducing form processing times by 30%.
Managed and prioritized the product backlog, considering the needs of business departments and end-users, increasing user satisfaction by 15%.
Led ideation workshops to define user-oriented features, identifying 5 high-impact new digital services.
Collaborated closely with development, UX, and architecture teams to ensure scalable and user-centered implementation.
CKW
Senior Product Owner & Business Analyst
ENERGY AND UTILITIES
May 2024 - January 2025 (9 months)
Luzern, Switzerland
Strategic management of a CRM product aimed at improving customer experience and optimizing processes, contributing to a 20% reduction in customer support tickets.
Developed and updated the product roadmap in collaboration with stakeholders, ensuring alignment of business objectives.
Led an international Scrum team, fostering fluid communication and adherence to delivery deadlines.
Prioritized epics and user stories based on business objectives and customer needs, increasing the product value delivered per sprint.
Promoted agile practices and facilitated Scrum ceremonies as interim Scrum Master, improving team productivity by 10%.
Introduced KPI dashboards to measure customer satisfaction and guide product improvements.
CRM Microsoft Dynamics 365
Toll Collect
Senior Product Owner – Mobile App and Customer Portal
TRANSPORTATION
September 2019 - April 2024 (4 years and 7 months)
Berlin, Germany
Full product lifecycle management for several digital solutions, including a customer portal and mobile applications, used by over 100,000 users.
Defined and communicated the product vision and roadmap in consultation with internal and external stakeholders.
Oversaw transformation projects, such as CRM migration and portal redesign, with a focus on user value and technical feasibility.
Wrote and prioritized user stories and acceptance criteria in close collaboration with UX and development teams.
Organized workshops to develop user personas, customer journeys, and identify friction points, thereby improving product adoption.