Freelancer profile translated to English.

Description

Salesforce Business Analyst and CRM Project Manager with over 10 years of experience in Salesforce and 17 years in IT project management. I am involved in the entire CRM lifecycle, from requirements gathering to deployment and support. Expert in Salesforce Sales & Service Cloud, CTI integration, and business workshop facilitation, I am recognized for my ability to lead strategic projects in international, complex, and agile environments.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Solocal
SALESFORCE Salesforce & CTI Project Manager
January 2020 - January 2024 (4 years)
Paris, France
Managed the migration of the Odigo CTI solution to Diabolocom integrated with Salesforce. Facilitated business workshops with sales and support teams. Drafted scoping documents, user stories, and functional specifications. Configured Salesforce Sales & Service Cloud: automations, custom objects, dashboards. Coordinated agile squads, monitored deliveries, and facilitated rituals (DSM, sprint planning, retrospectives). Implemented an AI solution (Locuta) for voice analysis and Voice Bot with Salesforce integration. Managed multi-batch deployment with complete documentation and Go/NoGo decisions.
Vocalcom
Salesforce Consultant & Business Analyst
January 2014 - January 2019 (5 years)
Paris, France
Scoping, configuration, and deployment of Salesforce for Nissan, Renault, Generali, Thalys, Toshiba. Facilitated functional workshops, drafted specifications, and performed functional acceptance testing. Integrated Hermes CTI with Salesforce (Sales & Service Cloud). Automated business processes, improved sales performance. Monitored multi-client projects and change management support. ACHIEVEMENTS