Freelancer profile translated to English.
Back to original languageAbout Samir
Passionate Product Owner, expert in digital project management and Salesforce referent.
Specialist in Salesforce Service Cloud and Marketing Cloud, User Stories, and roadmaps, I support companies in designing innovative solutions.
Proactive and rigorous, I guarantee quality deliveries on time. Proficient in JIRA, ServiceNow, DRUPAL, WordPress.
French
Native or bilingual
English
Native or bilingual
Spanish
Conversational
Arabic
Basic
Can work on-site
Paris (up to 50km)
Experience
- SNCFProduct Owner - Salesforce Application ManagerNovember 2024 - Today (1 year and 7 months)
- Management of generative AI, AI avatar projects...
- Interface between IT and business departments for gathering, formalizing needs, and risk anticipation.
- Technical and functional referent: Strategic support for digital marketing teams and call center agents.
- Project management: Roadmap steering, User Story development, coordination with subcontractors.
- Deployment supervision: Organization of rollouts and definition of test plans.
- Maintenance in operational condition (MCO): Obsolescence management, incident and evolution tracking.
- COMITÉ D’ORGANISATION DES JEUX OLYMPIQUES ET PARALYMPIQUESIT Operations Technical SupervisorApril 2024 - October 2024 (6 months)Paris, France
- Management and prioritization of the ITSM backlog on ServiceNow
- Incident and evolution ticket creation
- IT hardware needs management
- Service Desk team leadership
- IT team scheduling
- MGEN UnionProduct OwnerHEALTH AND WELLNESSSeptember 2022 - January 2023 (4 months)Paris, France
- Prioritization of items based on strategic needs.
- Collaboration with development teams to ensure understanding of requirements.
- Thorough testing of enhancements to guarantee compliance with expressed needs.
- Identification and tracking of anomalies until their resolution.
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Education
- Master Digital StrategyDIGITAL COLLEGEMaster en Stratégie Digitale Option Startup Management E-commerce.
- L3 Manager in Computer EngineeringUTEC2019Ingénierie informatique, sécurité informatique
Certifications
- Salesforce AdministratorSalesForce2025