About Samira
French
Native or bilingual
English
Fluent
Spanish
Fluent
Catalan
Conversational
Italian
Basic
Experience
- FREELANCESenior Event ManagerTRAVEL AND TOURISMApril 2021 - Today (5 years and 2 months)Barcelone, SpainCreating unique and unforgettable moments!> Throughout Europe, from France, Spain, and Switzerland.
- Management and coordination of prestigious events, specializing in VIP hospitality and premium guest experiences.
- Comprehensive management of event logistics, including pre-planning, on-site coordination, participant management, and post-event analysis.
- Collaboration with renowned event agencies and corporate clients to deliver exceptional experiences.
- Expertise in premium hospitality management for prestigious sporting events (America's Cup).
- Enhancing client satisfaction through innovative hospitality concepts and meticulous attention to detail.
- FCM TRAVELHead of MICE - FRANCE - SPAIN - SWITZERLANDTRAVEL AND TOURISMJuly 2019 - June 2023 (4 years)Barcelone, SpainCreating sensational travel experiences that leave a lasting impression
- Creation of the Meetings & Events department at the business travel agency FCM TRAVEL: recruitment, training, implementation of processes and tools. (12 people)
- Management of event operations, including strategic planning, budgeting and P&L, and execution of over 200 events per year: meetings, conferences, and large-scale events.
- Management of meetings, conferences, and other large-scale events: design, planning, provider coordination, and participant management.
- 50% increase in sales through business development and improved client relationships.
- Providing exceptional customer service to prestigious clients such as Thales, ATOS, Interp*l, KPMG, PWC, JTI, XIAOMI, and MARS.
- FCM TRAVELHead of QualityTRAVEL AND TOURISMJune 2015 - March 2018 (2 years and 10 months)Barcelone, SpainOperational Excellence & Customer Satisfaction
- Creation and management of the Quality department: recruitment and training of a team of 5 people.
- Implementation of a Quality Management System (200 processes - 10 departments) to structure and optimize company performance.
- Continuous improvement and rigorous quality control, increasing customer satisfaction.
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Education
- MBA - International Travel & Hospitality ManagementESCAET2007