Freelancer profile translated to English.

Description

Independent office manager, I have been supporting executives and SMEs in structuring and optimizing their support functions for 20 years. Specializing in insurance, administrative, and rental management, I intervene in all administrative and financial aspects to secure internal organization and ensure reliable flows:

- General expenses management

- Budget monitoring and preparation of accounting elements

- Coordination with clients and service providers

- Management of service providers and teams (schedule management, interventions)

I also handle rental management:

- Rent and payment monitoring

- Proactive management of unpaid rent and amicable reminders

- Tenant-owner/landlord relations

- Lease management and charge reconciliation

- Coordination of technical interventions

- Inventory of fixtures

Rigorous, autonomous, and quality-oriented, I bring a structured framework, proactive management, and a high level of confidentiality.

Industry field of expertise

Languages

French
Native or bilingual
Spanish
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Bourg-la-Reine (up to 50km)

ARPEJ
Property Manager - Operational Steering and Rental Optimization
REAL ESTATE
October 2020 - May 2025 (4 years and 7 months)
Palaiseau, France
Complete management of a student residence with 195 units, including commercial, financial, and operational responsibility.

Missions performed:
- Commercial development & relocation:
Steering of the marketing strategy, management of applications via the internal platform, study and selection of tenant files, development and management of partnerships with business schools and the municipality.

- Rental & financial management:
Rent invoicing control, rent monitoring and management of unpaid rent, implementation of recovery schedules and weekly follow-up actions, budget monitoring of the residence, financial reporting to management.

- Management & coordination:
Supervision of internal teams, coordination of external stakeholders and service providers, planning and monitoring of technical interventions, ordering, monitoring, and acceptance of works.

Results obtained:

- 100% relocation rate achieved for a portfolio of 195 student units
- Control of unpaid rent through structured monthly monitoring
- Rigorous budget management
- High standards for service quality and technical responsiveness
Rental Management Leasing Unpaid Rent Management Autonomous Work Proactive
HAP IMMOBILIER
RENTAL MANAGEMENT ASSISTANCE (INTERNSHIP)
REAL ESTATE
March 2021 - May 2021 (2 months)
Bourg-la-Reine, France
Missions performed in rental management at a local agency:

- Selection and study of tenant files (solvency analysis, document compliance)
- Drafting and dissemination of property listings for rent
- Conducting property viewings and inventory of fixtures
- Registration and monitoring of rental guarantee insurance (GLI) and VISALE guarantee
- Customer relationship management: communication with tenants and property owners
- Work monitoring
Rental Management Leasing Registration of VISALE and housing benefit applications Property Viewings Landlord-Tenant Relations
CHARGÉE DE PORTEFEUILLE CLIENT / RELATION CLIENTÈLE CABINET BERNEDE (92)
Senior Customer Advisor - Portfolio Management & Development
BANKING AND INSURANCE
January 2004 - July 2019 (15 years and 6 months)
Malakoff, France
Mission performed for Allianz:

Right-hand person to the general agent in an agency managing a portfolio of 1800 individual and professional clients. Commercial, administrative, and operational steering of the portfolio.

Missions:
- Management of a portfolio of 1800 clients (auto, home, health, life insurance, professional liability, savings, etc.)
- Commercial prospecting and client support in setting up comprehensive insurance coverage
- Claims management and client support during expert assessments
- Dispute resolution
- Agency administrative organization
- Strategic and operational support to the general agent

Results:

- Long-term client retention
- Contribution to turnover growth
- Close client relationships and high satisfaction levels
- Reliability and rigor in contractual and regulatory management
Insurance Coverage Marketing Sales Prospecting SME Administrative Management Executive Assistant Claims Management