Samir Abdouni

Versatile Virtual Assistant and expert in technical support, I assist companies in optimizing their operational management. With solid experience in multichannel customer relations (calls, chat, social networks), I put my know-how at the service of your productivity. My approach is flexible, rigorous, and resolutely focused on achieving your results. I master modern digital tools to structure your business, streamline your exchanges, and ensure impeccable customer satisfaction on a daily basis.

Team Manager, expert in operational piloting and stress management, I have solid experience in supervising employees in demanding, high-pressure environments. My priority is to ensure optimal quality of service while fostering the continuous skill development and motivation of the teams. Through a rigorous approach to workflow and performance standards management, I optimize work organization to achieve set objectives. My ability to make quick decisions during peak periods allows me to maintain a positive work environment and impeccable customer satisfaction.

I continued my professional journey with a strategic nine-month assignment for Cdiscount, where I was responsible for social media management and Marketplace service. This experience allowed me to develop in-depth expertise in digital customer relations and resolving complex online issues. Subsequently, I joined the Orange teams as an ACH agent for the remainder of the period. This role consolidated my technical skills and my ability to thrive within large organizations, while maintaining a high level of operational standards and rigorous management of the cases entrusted to me.