Freelancer profile translated to English.

Description

IT Support Technician with several years of experience in a higher education environment, I am involved in the implementation, operation, and support of IT infrastructure for users.

Accustomed to working in demanding multi-user environments, I provide IT assistance, advice, and support to students, teachers, and administrative staff, with a pedagogical and solution-oriented approach.

My areas of intervention notably cover:

- User support and assistance (level 1 and 2)

- Diagnosis and resolution of hardware and software incidents

- Administration and operation of IT departments

- Windows environments

- Support for Microsoft 365, email, and collaborative tools

- Installation, configuration, and maintenance of workstations

- Service continuity and reliability of IT environments

Methodical, rigorous, and comfortable both in writing and orally, I prioritize effective interventions that are clearly explained and documented.

Primarily available in the evenings and on weekends, I provide remote or on-site support around Paris as needed.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Digital Campus
IT Support
May 2019 - October 2025 (6 years and 5 months)
Paris, France
Implementation, administration, and operation of IT infrastructure for a higher education campus, meeting the needs of approximately 700 users (students, teachers, and administrative staff).

Responsible for the proper functioning of servers and local network services to ensure the continuity of the institution's IT services.

Main tasks:
- Administration and operation of an IT department of approximately 400 workstations (educational and administrative)
- Supervision and maintenance of servers and network services
- User assistance, support, and advice (level 1 and 2)
- Diagnosis and resolution of hardware and software incidents
- Installation, configuration, and maintenance of workstations
- Implementation and support of digital tools necessary for course delivery
- Contribution to the continuous improvement of the IT environment and user services

Interventions carried out with a pedagogical, user-oriented approach focused on service continuity.
Support informatique Support utilisateurs Dépannage informatique Microsoft 365 Windows Résolution de problèmes utilisateurs Support quotidien Intervention rapide et efficace Installation Configuration Maintenance Optimisation des postes
HETIC
IT Specialist
EDUCATION AND E-LEARNING
October 2025 - Today (10 months)
Paris, France
IT Specialist at a higher education institution specializing in digital technology, responsible for IT support and user assistance (students, teachers, and administrative staff).

Main tasks:
- IT assistance and support to users (level 1 and 2)
- Diagnosis and resolution of hardware and software incidents
- Installation, configuration, and maintenance of workstations (Windows environments)
- Support for digital and educational tools used in training programs
- Administration and management of user accounts and associated services
- Support for Microsoft 365, email, and collaborative tools
- Participation in the continuous improvement of the IT environment
- Contribution to the smooth operation of IT infrastructure to ensure pedagogical continuity

Interventions carried out with a strong focus on service, pedagogy, and user experience quality, in a dynamic environment oriented towards digital innovation.

Position currently held.