Samiah Hadj Brahim

At HYPHEN BIOMED, I hold the position of EXPORT Sales Administration Assistant, with a strategic role in managing international orders and B2B customer satisfaction.

I am responsible for the entire order processing cycle, from receipt to invoicing, including verification of commercial terms, issuance of customs documents, and relations with carriers.

In daily contact with clients, I have ensured rigorous follow-up while maintaining optimal service quality.

I also collaborated closely with the sales and logistics teams to anticipate needs, manage priorities, and streamline workflows.

For almost two years at KONICA MINOLTA, I held the position of Customer Advisor dedicated to strategic national accounts, with a strong B2B commercial and customer relations dimension.

My daily tasks included: supporting a portfolio of key accounts, ensuring order follow-up, managing quotes and tenders, but also guaranteeing a smooth and professional customer experience throughout the sales process. I was a true link between the sales teams, logistics, and clients.

This experience allowed me to develop excellent mastery of internal tools (SAP SD, Excel), while strengthening my skills in closing, contract renewal, and customer satisfaction management.

At PMD CLIMATISATION, I held a versatile assistant position working directly with management, technicians, suppliers, and clients.

I was in charge of daily operational management, both administratively and logistically.

Specifically, I was responsible for:

- Managing schedules (technician and manager)

- Drafting and tracking quotes and orders on EBP

- Handling customer complaints

- Physical and telephone reception

- Managing administrative mail (incoming/outgoing)

- And even an HR component, with the processing of DPAE for new hires.

A comprehensive role where rigor, responsiveness, and organization were essential for the smooth running of the company.