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Samba FinunuSF

Samba Finunu

Leadership and Development

€850/day
Lisbonne, PT
15+ years
Leadership and Team Management
Learning and Development
Team Coaching
Sales Management
Performance Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Samba

With a consolidated expertise in regional training management and recognized skills in customer relationship management (CRM), I am committed to designing and leading innovative and high-performing learning strategies. With my team, we have optimized training processes, generating measurable improvement in employee performance and, consequently, customer satisfaction.

Certified by ATD and Training Industry, Inc., I integrate advanced, results-oriented pedagogical methodologies to durably strengthen managerial and operational skills. My approach is based on agile frameworks, adapted to business challenges and on-the-ground realities.

My previous professional experiences have allowed me to successfully deploy new performance management models, while structuring high-value training programs. These achievements have enriched my strategic vision of talent development and organizational transformation.

Today, I am putting this expertise at the service of organizations wishing to accelerate their growth by aligning skills development, operational performance, and customer experience excellence.
Education Companies
E-commerce
Digital Business Models
Social Networks
HR Services

  • French

    Native or bilingual

  • English

    Fluent

  • Portuguese

    Conversational

Can work on-site
Lisbonne (up to 50km), Porto (up to 15km), Funchal (up to 10km)

Experience

  • Confidentiel
    Administrator - Sales Director
    TRAVEL AND TOURISM
    January 2025 - Today (1 year and 5 months)
    Lisbonne, Portugal
    • Supervision of administrative operations and optimization of internal processes
    • Definition and management of commercial strategy
    • Development and management of a client portfolio (acquisition, loyalty, follow-up)
    • Implementation and monitoring of marketing and digital campaigns
    • Customer relationship management and continuous improvement of satisfaction
    • Analysis of commercial performance and reporting to management
    • Strategic consulting in management and team support
    • Management, coordination, and leadership of multidisciplinary teams
    Client Portfolio Management Sales Strategy Operational Audit Africa Expertise KPI Monitoring
  • Concentrix
    Learning & Development Regional Manager
    November 2022 - June 2024 (1 year and 7 months)
    Lisbonne, Portugal
    Management of skills and training content. Coordination with all experts to make training a growth lever for Concentrix employees in Portugal.
    • Participation in management committees with general management and the CEO.
    • Needs analysis, proposal of training actions, and implementation of adequate support.
    • Improvement of results and KPIs for audited projects. Supporting one of our clients in improving its sales: in 4 months, a net increase in turnover from €150k to €2.2 million.
    • Implementation and management of the Management Academy development program for Project Managers. Objective: standardization of knowledge, customer relationship management, increased turnover, and partner loyalty.
    • Close collaboration with various experts and operational managers.
    • Preparation and response to tenders, analysis of training contracts.
    • Development of training plans and establishment of the annual budget.
    • Talent and skills management (careers)
    • Management of a team of 4 trainers
    • Hierarchical reporting to the Subsidiary Training Manager and the Human Resources Director.
    Skills Management Equity, Diversity, and Inclusion Definition and Monitoring of Indicators (KPI) Cross-functional Project Management Change Management Strategy
  • Webhelp
    Pedagogical Manager Webhelp
    August 2016 - October 2022 (6 years and 3 months)
    Lisbonne, Portugal
    As a trainer and pedagogical manager, I was tasked with implementing Webhelp University within Webhelp in Portugal. In parallel, I participated in the first ISO certification of the training department in the country, across all its sites.
    • Design of training modules
    • Deployment of training programs for customer relations representatives, team leaders, and project managers
    • Coaching and employee development
    • Trainer training
    Learning and Development Team Coaching Digital Creation E-learning Project Management
Check out Samba's experience

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Education

  • Master of Business
    International University of Casablanca
    2016
    Executive MBA
  • Master Strategic and Operational Marketing
    University of Rennes
    2009
    Master Marketing Stratég. et Opérationnel,
Check out Samba's education

Certifications

  • Certified Professional in Training Management
    Training Industry
  • Training & Facilitation Certificate
    Association for Talent Development (ATD)
    2022

Skill set

Leadership and Team Management
Learning and Development
Team Coaching
Sales Management
Performance Management

Categories