Freelancer profile translated to English.

Description

Hello!

Customersupport and traveler assistancespecialist, I have over 10 years of experience in customer relations** in demanding and international environments.

I support companies in managing their **remote customer service**: handling requests, monitoring reservations, managing complaints, and daily customer assistance.

💬What I can manage for you:

*Email, chat, and phonecustomer support

Management ofcomplaints and sensitive situations
Monitoring ofreservations and traveler assistance

*E-commerce or online platformcustomer support

Administrative and customer relations assistance

Accustomed to high-volume environments, I know how to remain efficient, organized, and calm under pressure, while ensuring a professional and reassuring customer experience.

🌍Languages:

French: native
English: operational (emails and chat)

I am available forremote work assignmentsin customer support, virtual assistance, or customer relationship management.

I also participate in projects related to artificial intelligence (Voice AI / data collection), particularly for recording and validating French voice data intended for training speech recognition and synthesis models.

Do not hesitate to contact me to discuss your needs.

Industry field of expertise

Languages

French
Native or bilingual
Spanish
Basic
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Musée du Louvre
Reception and Cashier Controller
October 2023 - Today (2 years and 8 months)
Paris, France
Welcoming, directing, and informing the public. Ticket sales and cash management. Resolving customer issues in a high-traffic context. Writing reports and coordinating with various departments.
customer service Customer Assistance Complaint Management Sales Resilience and Stress Management
SNCF Transilien Ligne C
Traveler Commercial Service Agent
TRANSPORTATION
December 2018 - September 2023 (4 years and 9 months)
Paris, France
Welcoming, directing, and assisting users. Sales and after-sales of transport tickets. Real-time traveler information. Use of internal digital tools.
Customer Relations Complaint Management
BLUELINK
Air France Telephone Customer Relations Officer
TRAVEL AND TOURISM
May 2018 - July 2018 (2 months)
Ivry-sur-Seine, France
Handling incoming calls / Call transfer
Welcoming people and identifying their requests
Reservations on Amadeus software