Freelancer profile translated to English.

Description

Looking for the rare gem to pamper your users, defuse small crises with a smile, and build customer loyalty? You've come to the right place!

My name is Samah, I'm 29 years old, and my daily mission is simple: to transform every customer problem into a positive, smooth, and memorable experience. ✨

A true customer relations Swiss Army knife, I combine solid human energy with rock-solid organization to take care of your brand image.

What I can handle for you with my eyes closed (almost):

Top-notch multi-channel support: Whether by email, phone, or a super-charged live chat, I'm there with empathy and responsiveness!

Zero compromise on quality: Handling complaints, processing returns, and refunding minor issues with unshakeable diplomacy.

CRM & Back-office Support: Ultra-fast mastery of your tools to ensure information flows seamlessly.

My digital ecosystem:

I know Slack, Notion, Zoom, and Google Workspace like the back of my hand, and I adapt in a flash to your ticketing tools (Zendesk, Crisp, Freshdesk...).

The little extra? Impeccable spelling, a good dose of infectious good humor, and complete autonomy from my home office. 🏡

Ready to offer 5-star support to your clients? Contact me to discuss, I can't wait to join the adventure!

Languages

French
Native or bilingual
English
Basic
Arabic
Native or bilingual
Spanish
Basic
Portuguese
Conversational

Workplace preferences

Remote only

Primarily works remotely

Magasin Local
Sales & Customer Relations Employee
January 2023 - January 2025 (2 years)
Boissy-Saint-Léger, France
• Welcome & Advice: Personalized customer service, active listening to needs, and guidance to ensure a positive experience. Complaint Management: Quick resolution of disputes, product returns, and refunds with calmness, diplomacy, and commercial sense. Loyalty Building: Presentation of loyalty programs and in-store promotion to establish a lasting relationship of trust.
Customer Relations Digital Marketing
Structure Éducative et Associative
Reception and Activities Coordinator
PUBLIC SECTOR
January 2021 - January 2023 (2 years)
Bonneuil-sur-Marne, France
Reception and activities, appointment scheduling, organizing children's back-to-school schedules for the week.
Recruitment Social Media