Freelancer profile translated to English.
Back to original languageAbout Salsabil
IT Project Manager and Scrum Master with 7 years of experience, I support final clients in managing complex IT projects and transforming their teams Agile, particularly in banking and insurance environments.
I am involved in the entire project lifecycle: scoping, planning, budget management, delivery, go-lives, and post-go-live support, combining methodological rigor, collaborative leadership, and results orientation.
As a Scrum Master, I support teams with low to medium maturity towards greater autonomy and performance: facilitating Agile ceremonies (Scrum/Kanban), managing and prioritizing the backlog, removing impediments, and continuous improvement. I have contributed to measurable gains in velocity, quality, and collaboration.
I also have strong expertise in incident and go-live management (ITIL): implementing processes adapted to business needs, coordinating with support teams, securing go-lives, and facilitating follow-up committees.
What I bring
- Management of IT projects with high user impact
- Pragmatic and field-oriented Agile transformation
- Securing go-lives and service continuity
- Smooth communication between IT, business, and support
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Can work on-site
Saint-Quentin-en-Yvelines (up to 30km)
Experience
- Malakoff HumanisScrum Master / Hybrid Project ManagerBANKING AND INSURANCEMarch 2024 - September 2025 (1 year and 6 months)13th arrondissement, 75013 Paris, FranceContext:Supporting a team (4 developers + 2 BAs) initially unfamiliar with agility, in deploying a Multichannel component (event-based core collecting mail, postal, and web data) and modernizing technical components, in collaboration with the Tech Lead.
- End-to-end management: monitoring architecture files, development, testing, go-live preparation
- Development and adaptation of the global plan (BMC V3) in coordination with other projects
- Budget management: estimates with BAs/devs including safety margins
- Facilitation of Agile ceremonies: sprint planning, daily stand-ups, reviews, retrospectives, backlog refinement
- => Systematic writing of precise minutes after each meeting, ensuring clear and shared follow-up of decisions and actions.
- Product backlog management and facilitation of collaborative workshops
- Detailed monthly reporting: budget, milestones, risks, progress
Results- Effective project management: first version delivered on time and within budget despite difficult conditions.
- Agile Jira management with full visibility for IT and teams (planning, tasks)
- Transformation of a novice team into an autonomous agile team with improved velocity (approx. 25%), better collaboration, better user story estimation, and better user story definition.
- Adoption of agile practices: autonomous use of retrospectives for continuous improvement
- Agirc-ArrcoScrum Master / Project ManagerJanuary 2023 - March 2024 (1 year and 2 months)Paris, FranceContext:My client has 4 developers, each initially assigned to a specific project (refactoring of an internal application deployment tool, HR tool, CMDB, DR preparation tool). The objective is to pool these resources so they can work transversally on all projects. I supported this team, initially unfamiliar with agile practices, to ensure deployment and incident monitoring.Missions:
- Supporting a team of 4 developers in adopting Agile practices, improving cohesion and autonomy.
- Facilitating ceremonies (Daily, Sprint Planning, Review, Retrospective) and proposing an organization aligned with the Kanban framework.
- => Systematic writing of precise minutes after each meeting, ensuring clear and shared follow-up of decisions and actions.
- Removing impediments: proactive identification and resolution of blockages to streamline iterations.
- Communication & coordination: strengthening transparency and collaboration between developers, Product Owners, and stakeholders.
- Product management: supporting Product Owners in backlog prioritization and product objective definition, contributing to project roadmap development.
- Continuous improvement: implementing knowledge sharing practices, a skills matrix, a standard workflow, and optimized organization on Jira.
- Managing the backlog and roadmap, and implementing optimized organization on Jira.
Results- Centralization of 4 projects on Jira (Kanban) with full visibility
- Improvement in workload estimation and team performance analysis
- Adherence to the delivery schedule for the first version of the new application deployment tool
- Maintaining 3 tools in production (management of patches and improvement requests)
- La Banque PostaleCross-functional Project ManagerBANKING AND INSURANCEJanuary 2020 - January 2023 (3 years)94200 Ivry-sur-Seine, FranceContext:Managing a portfolio of IT projects with high user impact (banking applications, ATMs, advisor tools). Implementing and managing an ITIL-compliant incident management process, anticipating risks, and centralizing support monitoring.As the Support representative: I validate go-live prerequisites, coordinate between support and project teams, and facilitate post-go-live follow-up committees.Missions:
- Coordination: Facilitating communication between support and project teams, planning and organizing meetings
- Cost estimation in man-days (MD) for each project team, with billing of support services against their budget.
- Budget monitoring with alerts for overspending and requests for adjustments
- Management of project schedules and priorities
- Preparation and facilitation of meetings (Steering Committees, Technical Committees, Workshops, Scoping Meetings)
- Supporting teams after go-live (incident monitoring, DMS update)
- Producing deliverables: DMS for support teams
- Proposing improvements for ongoing project management
Results:- Maintaining the quality of deliverables across the entire portfolio with early alerts for projects requiring reinforced support
- Implementing a structured incident management process, enabling support teams to anticipate and quickly resolve post-production incidents.
- Participating in the implementation of a centralized dashboard to improve project monitoring and visibility.
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Education
- International Master in Computer Science (English) - Cloud Computing and servicesUniversité Rennes 12019Master International en informatique
- Bachelor's Degree in Computer Science applied to ManagementÉcole Supérieure des Science Economiques & Commerciales de Tunis (ESSEC)2016Licence en Informatique appliqué à la Gestion
Certifications
- Professional Scrum Master I (PSM I)Scrum.org2023