Freelancer profile translated to English.

Description

Digital Project Manager with a user-centric approach, I work on transformation projects (CRM, apps, selfcare), combining product vision, change management, and customer journey optimization. I am now looking to join an internal team to actively contribute to its digital strategy.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Chinese
Conversational
Spanish
Basic

Workplace preferences

Can work on-site

Paris 15e Arrondissement (up to 10km)

Groupama GGvie
Digital Subscription Scoping
BANKING AND INSURANCE
February 2026 - April 2026 (2 months)
Paris, France
GGVIE | Digital Subscription Scoping
Led the scoping of an online subscription platform for life and retirement savings insurance products
Defined target customer journeys (goal: -20 to -30% abandonment rate)
Contributed to the digital distribution strategy (goal: +25% online subscriptions)
Coordinated 10+ stakeholders (business lines, IT, compliance)
Produced 15+ strategic deliverables (scoping documents, decision-making support materials)
Results: scoping approved and program launched; cross-functional team alignment; contribution to a strategic initiative with high business stakes (several million euros)
customer journey digital strategy Digital Transformation Consulting Project Scoping
Caval.app
Founder & Digital Project Manager
E-COMMERCE
December 2023 - Today (2 years and 8 months)
Paris, France
Launched a no-code marketplace connecting horse buyers and sellers
Managed UX design, functional priorities, technical briefs, and service providers
Defined and executed the digital roadmap and product strategy
Coordinated the public launch at the Equita Lyon 2024 show
Results: +400 users at launch, 50+ horses, platform delivered in <6 months
User Experience Design Digital Transformation digital strategy Product Management
Maestis
Digital Project Manager & Strategy
CONSULTING AND AUDITS
September 2021 - December 2023 (2 years and 4 months)
Paris, France
FONDATION PARTAGE & VIE | Information Systems Department
Assisted in the selection of a patient call system and its integration.
Comparative study for feedback in the medico-social sector.
Defined needs, conducted workshops, and made recommendations to the Executive Committee.

PIERRE & VACANCES | Digital Project Manager
Managed a HR transformation plan as part of a social redundancy plan (PSE).
Coordinated training and communication initiatives for teams.
Monitored KPIs, analyzed results, and evaluated the impact of actions taken.
Results: +70% adoption of new processes in 3 months.

OMNES EDUCATION | Digital Project Manager (Salesforce CRM)
Optimized and integrated business processes (estimated savings: €250K/day)
Supported users in the deployment and adoption of the CRM
Results: +70% automation, -40% time saved, 1,000+ leads/quarter

ORANGE BANK | Digital Project Manager (Journeys & Offers)
Designed customer journeys for Savings, Credit, and Insurance products
Developed a business plan for offer convergence (estimated savings: €5M/year)
Analyzed technical, legal, and business impacts related to projects
Results: 15% reduction in drop-offs on digitized journeys

ORPEA | Digital Project Manager (Healthcare Staff Mobile App)
Managed the deployment of a mobile application for healthcare staff
Facilitated steering committees, managed risks, coordinated schedules & stakeholders
Results: +70% app adoption after launch
Project Management Team Management Change Management Digital Communication Digital Transformation