Freelancer profile translated to English.
Back to original languageAbout Salomé
My name is Salomé and I support e-commerce businesses and artisans by taking care of customer service: emails, social media, chat, review moderation, and marketplace after-sales service. My goal: To save you time and build customer loyalty, so you can focus on your business, while maintaining an excellent online reputation.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- DALKIACustomer Service RepresentativeENERGY AND UTILITIESNovember 2022 - Today (3 years and 7 months)Bordeaux, FranceFull support:- Email- Social media- Chat- ReviewsIntegral management before, during, and after the saleRigorous follow-up of orders and servicesManagement of sensitive situations and complex disputesProactive communication with customers (information on current offers)Quality expertise according to established proceduresMonitoring of customer experience feedbackWeekly reporting
- LacosteCustomer Service RepresentativeE-COMMERCENovember 2021 - March 2025 (3 years and 4 months)Full support:- Email- Social media- Chat- ReviewsIntegral management before, during, and after the saleRigorous follow-up of orders and servicesManagement of sensitive situations and complex disputesProactive communication with customers (information on current offers)Quality expertise according to established proceduresMonitoring of customer experience feedbackWeekly reporting
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