Freelancer profile translated to English.
Back to original languageAbout Salomé
👩🏻💻 Customer Care | Client Service | Client Relations | +3 years
👋 Specializing in e-commerce customer service and client relations
✨ Rated 5/5 on all assignments
WHY HIRE ME?
I help my clients optimize their customer relations
❤️ customer success strategy
🤝 customer service & customer care management
🔥 to improve satisfaction and customer loyalty
💻 MY SERVICES
CUSTOMER CARE / CLIENT SERVICE
- Message management (emails, DMs, comments, chat)
- Quick and personalized responses to client requests
- Social media moderation
- Complaint and sensitive situation management
- Order tracking, after-sales service, and disputes
- FAQ and template response setup
- Client review monitoring and management
ADMINISTRATIVE SUPPORT
- Logistics management
- Catalog, website, brochure updates
- Invoice, delivery note, quote, and client reminder management
MY TOOLS
- Gorgias
- Effitr@ce
- Shopify
- Fastoche
☀️ ABOUT ME
👩🏻💻 Salomé | Customer Care | Client Service | Client Relations
📝 With me, your customer service will be smoother than ever
💬 Message me now
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Minuit sur TerreCustomer Service Manager - Customer CareFASHION AND COSMETICSMay 2026 - Today (1 month)Bordeaux, FranceCUSTOMER CARE / CLIENT SERVICE- Message management (emails, DMs, comments, chat)- Quick and personalized responses to client requests- Social media moderation- Complaint and sensitive situation management- Order tracking, after-sales service, and disputes- FAQ and template response setup- Client review monitoring and management
- Minuit sur TerreCustomer Service Manager - Customer CareFASHION AND COSMETICSSeptember 2024 - June 2025 (9 months)Bordeaux, FranceCUSTOMER CARE / CLIENT SERVICE- Message management (emails, DMs, comments, chat)- Quick and personalized responses to client requests- Social media moderation- Complaint and sensitive situation management- Order tracking, after-sales service, and disputes- FAQ and template response setup- Client review monitoring and management
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Education
- Master of ManagementESI - Business School Bordeaux2024
- Bachelor's Degree in Applied Foreign LanguagesUniversity of French Polynesia University Bordeaux Montaigne2022