Salohy Rabeson

As an administrative and operational assistant at Expedibox, I provide cross-functional support to various departments, including operations, administration, HR, and accounting.

My role is to streamline operations, enhance internal efficiency, and allow directors to focus on their strategic priorities.

My scope is continuously evolving to support the development and structuring of the company's various departments.

Human Resources (HR)

-Updating and managing employee files and information

-Administrative support related to employee insurance management

-Coordination and follow-up of various HR administrative requests

Operations

-Creation of projects in the ERP

-Tracking project progress

-Administrative reception of containers (lockers and electronic equipment)

-Creation and standardization of SOPs (Standard Operating Procedures)

-Annual inventory updates

-Updating data in CRMs

-Coordination of information between different operational tools

-Support for structuring and continuously improving processes

Accounting and Finance

-Creation of renewal invoices

-Tracking overdue invoice payments

-Tracking deposit payments

-Application and validation of taxes on Stripe transactions

-Transfer and tracking of CAD to USD payments

-Matching invoices with corresponding purchase orders

-Reclassification of unreceived inventory as inventory in transit

-Reclassification of service fees into deferred revenue

-Support for accounting reconciliations and follow-ups

At Pohesia, I have the pleasure of managing customer service with the mission of creating an exceptional experience at every stage of the customer journey. My role involves:

-Responding to our customers' needs with empathy and responsiveness, while ensuring that every interaction reflects the values and elegance of our brand.

-Handling After-Sales Service (Returns, refunds, cancellations, order tracking)

-Opening investigations with the postal service / Colissimo / Chronopost / DHL in case of delivery issues

-Creating UGC/influencer orders during advertising campaigns

-Streamlining the customer experience through attentive listening and in-depth knowledge of our collections.

As a recruitment specialist, I focus on pre-selecting candidates to ensure the best fit for each position. My responsibilities include:

-Analyzing and pre-selecting resumes,

-Searching for qualified candidates on job platforms and in our internal database

-Continuously updating this database for optimal talent tracking.

-I create and write job offers, then publish them on our website via WordPress as well as on LinkedIn, ensuring their regular updates to reflect our current needs.