Salma Missaoui, Unit Manager

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Description

Remote Customer Assistant

You are looking for a reliable freelancer to manage your customer requests and administrative tasks or your daily emails.

I will take care of your customer relations with professionalism and efficiency.

Contact me to discuss.

Languages

French
Native or bilingual
English
Fluent
German
Basic

Workplace preferences

Remote only

Primarily works remotely

PolyCall (sous-traitant de Nordnet (groupe
Unit Manager
January 2020 - June 2022 (2 years and 5 months)
Tunis, Tunisia
• Lead and manage teams
• Support and supervise employees
• Develop and monitor performance indicators
• Implement action plans
• Generate schedules
• Human resources management
Service client
Customer Relations Officer
October 2015 - October 2018 (3 years)
Tunis, Tunisia
• Manage customer requests
• Resolve complaints
• Customer loyalty and ensure customer satisfaction
PolyCall (sous-traitant de Nordnet
Back Office Agent
November 2018 - December 2020 (2 years and 1 month)
Tunis, Tunisia
• Creation of customer files
• Data entry
• Management of digitized documents
• Processing and follow-up of customer requests
• Billing management (creation, follow-up and sending)
• Processing of reimbursements
méthodique réactive Orienté résultats Rigoureuse Polyvalente

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BACCALAUREAT SCIENCES EXPERIMENTALES
Alaoui High School Tunis
2005
BACCALAUREAT SCIENCES EXPERIMENTALES
Fundamental License: Natural Sciences and Applications
University of Tunis Carthage
Licence fondamentale :sciences de la nature et applications

Check out Salma's education

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