Freelancer profile translated to English.

Description

Motivated and passionate Business Analyst specializing in functional analysis and digital project management. Expertise in supporting organizational digital transformation, with a strong command of agile methodologies and business process analysis. Passionate about optimizing information systems and enhancing user experience.

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

AMOA | GMED
Business Analyst Intern
July 2025 - Today (11 months)
Paris, France
Key Responsibilities:
Functional analysis and specification writing for certification modules
Facilitating user workshops with various stakeholders
Coordination with technical teams for feature definition
Participation in user acceptance testing
Training end-users on new features
Achievements:
Significant improvement in user satisfaction through new interfaces
Optimization of the medical device certification process
Contribution to the successful deployment of new features
Gestion de projet Méthode agile AMOA Business analysis Cycle en V
Société Générale
Digital Content & Services Management
BANKING AND INSURANCE
January 2020 - July 2023 (3 years and 6 months)
Casablanca, Morocco
Updating content on the bank's digital platforms
Managing and updating content for mobile applications and website
Coordinating multichannel communication (email, SMS, notifications)
Participating in projects to improve digital customer experience
Analysis & Reporting:
Analyzing usage data of digital services
Creating reports on platform performance
Identifying areas for improvement in customer journeys
Monitoring key performance indicators for digital services
Support & Communication:
Communicating with internal teams on digital projects
Participating in the deployment of new features
Supporting teams in using digital tools
Assisting customers with digital services
Key Achievements:
Improved adoption of digital services
Content optimization based on customer feedback
Contribution to the launch of new digital services
Continuous improvement of user experience