Salma E.

Customer database monitoring and updates (compliance, supporting documents). Administrative and commercial processing of requests: complaints, openings, closings. Preparation of quotes and collection of documents to finalize subscriptions. Interface with internal departments (insurance, compliance, approval) to streamline processes. Administrative follow-up: mail, reminders, archiving, file management. Quality customer relations that contributed to obtaining the "Customer Service of the Year" label.

Management of client files, payment monitoring, and inter-departmental coordination. Constitution and complete processing of client files (quotes, validation, follow-up). Administrative management of payment schedules, adjustments, and anomalies. Proactive reminders and payment monitoring in coordination with the collections department. Activity reporting and participation in loyalty campaigns. Interface between clients and internal departments to ensure effective coordination. Monitoring of customer relations with a qualitative and sustainable approach.

Commercial and administrative support within a VSE specialized in well-being. Reception, information, and orientation of clients at the point of sale. Preparation of quotes, purchase orders, and invoicing follow-up. Updating the client database and managing the content of the showcase website.