Freelancer profile translated to English.
Back to original languageAbout Salim
Are disputes stressing you out?
Are some difficult clients putting pressure on you?
Do you want your company to have an excellent reputation?
Better yet!
Do you want to turn complaints into positive feedback and even sales?
If you are here, then you know how vital responsive, empathetic, and operational customer support is for the sustainability of your business.
But the catch is that not everything goes as planned.
Customers open disputes and even threaten to sue you or give you a bad reputation.
Don't blame them.
In most cases, your customers simply want to feel that a Human is there to listen to them, guide them, and address their concerns.
Now, just imagine turning the situation to your advantage.
By transforming the most difficult customers into loyal ambassadors of your brand.
No, this is not a utopia.
My skills in copywriting, human psychology, and persuasion have already helped turn these complex situations into favorable outcomes for both parties.
Expected results?
✔ Customers recommend you everywhere and create social proof.
✔ They repurchase fanatically and skyrocket your revenue.
✔ You have fewer refunds and more sales without SPENDING A SINGLE CENT.
Your customer is happy.
And you can focus on other parts of your business.
This is my goal in collaborating with you, in any case.
My skills:
- B2B and B2C customer support management
- Consulting to improve processes.
- Customer service optimization.
- Customer needs analysis
- Customer satisfaction evaluation
- Mediation and dispute/complaint resolution
- Performance measurement
- Knowledge of customer relationship management tools (CRM)
- Social media management
- Email customer support
- Competitive intelligence
Tools used:
- Zendesk
- Backoffice
- Live chat
- Emailing
- MANGOPAY
French
Native or bilingual
English
Conversational
Spanish
Basic
Arabic
Basic
Amazighe standard marocain
Native or bilingual
Remote only
Primarily works remotely
Experience
- BeebsCustomer care / customer serviceE-COMMERCEDecember 2020 - Today (5 years and 5 months)-Customer support management with Zendesk-Dispute resolution with backoffice-Minimization of refunds-Analysis of customer feedback-Consulting and Improvement of customer experience-Optimization of the loyalty process-Empathetic, clear, and persuasive communication
Recommendations
Be the first to recommend Salim
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- copywriter certificationLivementor2022Les compétences apprises: -Stratégie de rédaction de contenus digitaux génératrice de croissance pour l’entreprise -Principes d'influence et de persuasion -Rédaction émotionnelle -Storytelling -Biais cognitifs -Analyse du persona -Emailing -Rédaction de pages de vente et landing page génératrices de ventes